Rafael Cervantez
Clovis,CA
Summary
Dynamic and reliable professional with experience at Hertz Car Rental and IHSS Fresno County. Proven ability in reservation management and customer service, enhancing client satisfaction. Skilled in problem-solving and maintaining accurate documentation, ensuring compliance and safety for individuals with disabilities. Strong multitasking and organizational skills contribute to effective service delivery.
Overview
4
4
years of professional experience
Work History
Car Rental Agent
Hertz Car Rental
08.2024 - Current
- Transferred rental vehicles from storage area to customer collection point.
- Managed vehicle inventory through system updates and accurate record-keeping.
Care Provider
IHSS Fresno County
04.2022 - 04.2024
- Provided personalized care and support to individuals with disabilities, ensuring safety and comfort.
- Maintained accurate documentation of client health status and service delivery in compliance with regulations.
- Coordinated transportation for clients to medical appointments, improving access to essential services.
- Organized medication and provided reminders according to schedule.
Education
GED - General Education
New Horizon Adult School
Lancaster, CA10.2006
Skills
- Team player mentality
- Reservation management
- Policy comprehension
- Strong multitasking
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Car Rental Agent
Hertz Car Rental
08.2024 - Current
Care Provider
IHSS Fresno County
04.2022 - 04.2024
GED - General Education
New Horizon Adult School