Rolizbeth Acosta
Port St Lucie
Summary
Detail-oriented and dependable professional with experience in customer service reconciliation, data accuracy, transaction research, inventory systems, and administrative support. Strong computer proficiency with experience in Microsoft office, CRM platforms, point-of-sale systems, and multiple databases and software applications. Skilled at resolving issues, maintaining accurate records, handling sensitive information, and communicating effectively with customers and cross-functional teams, Bilingual in English and Spanish and highly adaptable to fast paced and technology driven work environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Merchandise Reconciliation Associate
Walmart
Port St Lucie
2024.09 - Current
- Utilize Microsoft, Excel, Word, Outlook, and Teams to support communication, reporting, documentation, and daily operations.
- Prepare and review financial and operational reports to ensure accuracy and timely completion.
- Collaborate with finance, supply chain, retail, and other teams to maintain data accuracy and compliance
- Use strong problem solving and decision-making skills to address operational challenges in fast-paced environments\
- Navigate Multiple computer systems, databases, software applications, and CRM platforms to document information, track issues, and maintain accurate records.
- Manage reconciliation activities by researching discrepancies, investigating transactions and resolving issues accurately and efficiently.
- Resolve escalated issues promptly and professionally while supporting customer satisfaction and trust.
Online Personal Shopper
Walmart
Port St Lucie
2022.02 - 2024.09
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of promotional offers and product launches.
- Bagged groceries with care, ensuring products remained in perfect condition.
- Fostered positive relationships with grocery store personnel through professionalism and friendliness.
- Developed strategies to enhance sales and elevate customer experience.
- Maintained accurate records of orders, returns, exchanges, and payments.
- Identified opportunities for organizational process improvement.
- Assisted teammates with daily tasks during peak periods to ensure efficiency.
Publix Grocery Associate
Publix
Port St Lucie
2020.12 - 2022.01
- Provided exceptional customer service during peak hours to enhance customer satisfaction.
- Operated cash register, processing transactions efficiently and accurately.
- Inspected incoming deliveries for damages and discrepancies with invoices.
- Assisted customers in selecting products and addressing inquiries effectively.
- Adhered to company policies on loss prevention and security measures.
- Restocked shelves and ensured proper product placement for improved accessibility.
- Maintained cleanliness and organization of work areas to uphold store standards.
- Received shipments of new merchandise, ensuring timely restocking processes.
Education
High School Diploma -
St Lucie West Centennial High School
Port St Lucie 2021-05
Associate of Business Administration - Business
Sophia Learning
Skills
- Customer Service & Customer Support
- Data Entry & Data Accuracy
- Administrative Support
- Microsoft Excel, Word, Outlook & Teams
- CRM Platforms
- Computer and Software Proficiency
- Account reconciliation
- Transaction Research
- Documentation and Record Keeping
- Issue & Dispute Resolution
- Problem solving & Troubleshooting
- Customer Complaint Resolution
- Inventory Management Systems
- Point-of-sales system
- Attention to detail
- Multitasking & Time Management
- Written and Verbal Communication
- Bilingual English & Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Merchandise Reconciliation Associate
Walmart
2024.09 - Current
Online Personal Shopper
Walmart
2022.02 - 2024.09
Publix Grocery Associate
Publix
2020.12 - 2022.01
High School Diploma -
St Lucie West Centennial High School
Associate of Business Administration - Business
Sophia Learning