Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rollanda Miller

Apple Valley,CA

Summary

Reliable Customer Service Professional offering exceptional care in all customer service environments. Passionate about supporting Customers and Consumers in meeting any need they may have, professionally, effectively and with care. Dedicated to customer safety, wellness and happiness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Care Provider

Aging And Adult Services
Victorville, CA
01.2015 - Current
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Ensured compliance with all laws governing home health care services.

Housing Case Manager

Citadel Community Development
Sanbernardino, CA
01.2018 - 08.2022
  • Monitored client progress towards established goals and objectives outlined in service plans.
  • Transported patients safely to social activities and doctors appointments.
  • Maintained accurate records of client interactions utilizing a computerized database system.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Developed and maintained case management plans in accordance with agency policies and procedures.
  • Assessed client needs and developed individualized service plans to meet those needs. Home consist of ten Males formerly incarcerated Sex offenders and Disadvantaged Youth

Supervisor

Sanbernardino County Voters registration
Apple Valley, CA
11.2018 - 11.2018
  • Evaluated needs of departments and delegated tasks to optimize overall production. Also making sure all Voters had adequate space and privacy to cast their ballots ,made sure all Poll workers switched assignments to get familiar with all procedures of the voting process that Day scheduled lunches and handled all situations in the Polling place for a smooth transition so every Voter rights were adhere to Also assisted the Handi- capped \ disabled Curbside Voting

Lead Prep Cook

Slab Masters Restaraunt
Murietta, Georgia
05.2016 - 07.2018
  • Supervised staff members during their shifts providing guidance on prep cook duties and procedures as needed.
  • Made meals in accordance with company standards and requirements.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Controlled waste through careful preparation planning and efficient use of leftovers.
  • Monitored freshness of food products to help reduce spoilage.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.

Volunteer

Sunrise Church Peace Pantry
Victorville, CA
12.2022 - Current
  • Entered data into computer systems, updating records, and files with new information. At the Peace center We assist Families with Food ,Hygeine,Water and Prayer to Families who want it We also give Homeless and walk ups bags of food to supplement their Nutrition
  • Collaborated with other volunteers to create a positive work environment.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Organized and maintained records of volunteer hours and donations.
  • Served as an ambassador for the organization at community outreach events.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Education

Cosmetology License Received. - Anatomy of Hair

Suzanne's Beauty College
Inglewood, CA
06-1992

Some College (No Degree) - Instructor Trainee

Riverside City College
Riverside, CA

Skills

  • Equipment Set up
  • Report Preparation
  • Documentation and Reporting
  • Reporting Familiarity
  • Compliance Regulations
  • Customer Relationship Management
  • Safety Monitoring
  • Mathematics
  • Documentation Ability
  • Performance Improvement
  • Experience in Leadership

Certification

  • Authoritynt CPR/FIRST AIDE Cert I have a current Cosmetologist License and a current Food Handler Certificate And registered with Public Authority for Aging and Adult Services

References

References available upon request.

Timeline

Volunteer

Sunrise Church Peace Pantry
12.2022 - Current

Supervisor

Sanbernardino County Voters registration
11.2018 - 11.2018

Housing Case Manager

Citadel Community Development
01.2018 - 08.2022

Lead Prep Cook

Slab Masters Restaraunt
05.2016 - 07.2018

Home Care Provider

Aging And Adult Services
01.2015 - Current

Cosmetology License Received. - Anatomy of Hair

Suzanne's Beauty College

Some College (No Degree) - Instructor Trainee

Riverside City College

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Rollanda Miller