Rollie Gray

• United Postal Service Focal.
• Provided technical knowledge and analysis of HPE Blade System,

Virtual Connect and One View.
• Used critical thinking to break down problems, evaluate solutions and make

decisions.
• Provided solutions to exceptionally complex problems that need extensive

knowledge of the subject matter for effective implementation.
• Interacted with various levels of management.
• Monitor team metrics.
• HPE Blade System and enclosure advanced troubleshooting skills.
• NFS, CIFS configuration and troubleshooting.
• Working knowledge of VMware OS.
• Knowledge of HPE Industry Standard Hardware.
• Identified issues, analyzed information and provided solutions to problems.

• Provide Level 1 and Level 2 support to HP’s Enterprise customer base as part of the Microsoft and Polyserve extended hour’s team
• Collect problem descriptions
• Analyze HPS Reports / MPS Reports/Memory Dumps (Log Analysis)
• Conduct Crash Dump Analysis
• Log and Tracked cases via HP’s internal tools
• Engage other HP product support groups and Microsoft directly
• Utilize VM based lab systems as part of the support/troubleshooting process
• Review other case histories to improve scope of Microsoft product knowledge
• Products support includes: Microsoft Server OS’s 2003/R2, 2008/R2, 2012 Hyper-V, SQL 2005, 2008, Exchange 2003, 2007, 2010, SharePoint, Microsoft Cluster Services (MSCS), etc
• HP’s Polyserve clustering product is also part of the support matrix.

• Support workstations and servers in a Windows XP/7/2008R2 Active Directory environment
• Have a working knowledge of MS Office 2007/2010 and various other office applications
• Wired and wireless networking fundamentals
• Server familiarity with Active Directory
• Perform TCP/IP Configurations, LAN administration, hardware, and software upgrades
• Troubleshoot network connectivity problems
• Configured and managed backups via Symantec Backup Exec
• Patches, log review, performance monitoring, and network and server troubleshooting
• Supported network communication protocols, server operating systems, and desktop client interfaces
• Configured Printers via Bomgar remote support and proficient with Air Watch Mobile Device Management.