Rollin Smith
Sterlington,LA
Summary
Very thorough and detailed Low Voltage Technician that cares about the customer and residents in Healthcare facilities. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls and installations while maintaining quality and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Level 1 Technician
John Storm Medical Equipment
01.2016 - Current
- Served as Head Nurse Call Technician
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks of Nurse Call systems, access control, CCTV and home security.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Installed Tektone, PalCare and RezCare nurse call systems.
- Installed Secure Care access control, Pro Data Key (PDK) access control systems.
- Installed Digital Watchdog, Axis, Vitek and Hikvision CCTV
- Installed Alarm.com and Qolsys home security systems.
- Installed Sonos home sound systems
- Led group of 5-7 Low voltage technicians on installations of systems in Short and Long term rehabilitations facilities as well as hospitals.
Parts Manager
Ronnie Ward Toyota
10.2011 - 12.2015
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Trained team members in successful strategies to meet operational and sales targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Parts Manager
Toyota Of Bastrop
02.2007 - 10.2011
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Education
High School Diploma -
Franklin Parish High School
Winnsboro, LABusiness Management
University of Louisiana At Monroe
Monroe, LAAssociate of Science - HVAC Installation And Repair
Delgado Community College
New Orleans, LA07.2024
Skills
- Project Management
- Low Voltage Troubleshooting
- Production Work
- Hardware Installation
- Team Support
- Installation and Repair
Certification
Level 1 Certified Technician
Tektone Certified Technician
Alarm.com Certified Technician
Pro Data Key (PDK) Certified Technician
Low Voltage Certified in Louisiana, Texas, and Arkansas
Timeline
Level 1 Technician
John Storm Medical Equipment
01.2016 - Current
Parts Manager
Ronnie Ward Toyota
10.2011 - 12.2015
Parts Manager
Toyota Of Bastrop
02.2007 - 10.2011
High School Diploma -
Franklin Parish High School
Business Management
University of Louisiana At Monroe
Associate of Science - HVAC Installation And Repair
Delgado Community College
Level 1 Certified Technician
Tektone Certified Technician
Alarm.com Certified Technician
Pro Data Key (PDK) Certified Technician
Low Voltage Certified in Louisiana, Texas, and Arkansas
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