Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolly Reed

Gilbert,AZ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Store Manager

AZ Auto Master
03.2023 - 11.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Owner/Operator

Owner Operator Independent
01.2013 - 01.2022
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Owner/Operator

Owner
01.2010 - 01.2013
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Education

High School Diploma -

Mesquite High School
Gilbert, AZ
05.2002

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Cash Management
  • Shift Scheduling
  • Team Building and Leadership
  • Supply Ordering
  • Sales expertise

Timeline

Store Manager

AZ Auto Master
03.2023 - 11.2023

Owner/Operator

Owner Operator Independent
01.2013 - 01.2022

Owner/Operator

Owner
01.2010 - 01.2013

High School Diploma -

Mesquite High School
Rolly Reed