Roma Abreu
Tampa
Overview
2027
2027
years of professional experience
Work History
Process Assistant (DAB2)
Amazon Corp.
07.2025 - Current
- Pick to Rebin (P2R) Department
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
- Providing policy follow-up, and attendance tracking for assigned staff.
- Tracking and reporting of ATS/labor hours.
- Assisting the floor as an associate. resource, training associates and verifying SOP compliance.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
- Completing other tasks as assigned.
Process Assistant (BTR1)
Amazon Corp.
05.2024 - 07.2025
- AFE (Amazon Fulfillment Engine) Department
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external
suppliers. - Providing policy follow-up, and attendance tracking for assigned staff.
- Tracking and reporting of ATS/labor hours.
- Assisting the floor as an associate. resource, training associates and verifying SOP compliance.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
- Completing other tasks as assigned.
Process Assistant (TLH2)
Amazon Corp.
11.2023 - 05.2024
- Pack - Singles Department
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external
suppliers. - Providing policy follow-up, and attendance tracking for assigned staff.
- Tracking and reporting of ATS/labor hours.
- Assisting the floor as an associate. resource, training associates and verifying SOP compliance.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
- Completing other tasks as assigned.
Warehouse Packer (ATL2)
Amazon Corp.
09.2021 - 12.2023
- Sort and label customer packages up to 75 lb on a timely basis.
- Support with shipping, packing, and delivery unloading when needed.
- Work with a team to reach daily output goals.
- Supervise a team of people to ensure daily productivity goals are met.
DEA Auditor (ATL2)
Amazon Corp.
- Ensure other DEA team members are staying on task.
- Support the team in ensuring all systems and processes are running smoothly to best ensure a non-interrupted delivery process for all customers.
Associate Safety Committee (ASC)
Amazon Corp.
01.2020 - Current
- Support the training of incoming and current associates around key safety measures to help keep them safe from bodily injury or harm when operating their respective machinery in the work setting.
Learning Ambassador (MIA1)
Amazon Corp.
08.2019 - 09.2021
- Train incoming associates on key safety and productivity elements within the shipping process.
Customer Service Representative
Frida Baby, INC.
01.2014 - 08.2019
- Identify and solve customer inquiries/concerns over various social media platforms.
- Collect outstanding payments on corporate accounts.
- Coordinate solutions to customer complaints with the office manager.
Executive Assistant
Instituto Comercial Cristobal Colon
1993 - 1999
- Print and file student records and progress reports.
- Screen all visitors and contractors.
- Prepare, file, and organize all business documents.
Education
Business Administration
Universidad Nacional Pedro Henríquez Ureña (UNPHU)
11-1991
Skills
- Administration
- Bilingual (English/Spanish)
- Customer Service
- Data Entry
- Effective Leadership
- Google Suite
- Microsoft Office
- Problem Solving
- Project Management
- Remote Work (Telecommunications)
- Slack
- Warehouse Safety
- Written and Verbal Communication
Timeline
Process Assistant (DAB2)
Amazon Corp.
07.2025 - Current
Process Assistant (BTR1)
Amazon Corp.
05.2024 - 07.2025
Process Assistant (TLH2)
Amazon Corp.
11.2023 - 05.2024
Warehouse Packer (ATL2)
Amazon Corp.
09.2021 - 12.2023
Associate Safety Committee (ASC)
Amazon Corp.
01.2020 - Current
Learning Ambassador (MIA1)
Amazon Corp.
08.2019 - 09.2021
Customer Service Representative
Frida Baby, INC.
01.2014 - 08.2019
DEA Auditor (ATL2)
Amazon Corp.
Executive Assistant
Instituto Comercial Cristobal Colon
1993 - 1999
Business Administration
Universidad Nacional Pedro Henríquez Ureña (UNPHU)