Roma Marwah
Goleta,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
26
26
years of professional experience
Work History
Sales Associate
Old Navy, Gap
Santa Barbara
07.2024 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
Old Mission Santa Barbara
Santa Barbara, CA
01.2016 - 01.2023
- Provided clients with outstanding customer service ensuring their experience with Old Mission Santa Barbara was one to be remembered with distinction and reverence.
- Advised and informed customers with quality and availability of all of our souvenirs and products.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Courtesy Clerk
Vons Montecito
Montecito, CA
01.2010 - 01.2016
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Answered questions about current, seasonal and special sales.
- Escorted customers to desired merchandise location.
- Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
Sales Associate
Saks Fifth Avenue
Santa Barbara, CA
01.1999 - 01.2003
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Arts - English Literature. Early Modern Specialization
University of California Santa Barbara
Santa Barbara, CA06-2011
Skills
- Promotional support
- Inventory Control
- Product Sales
- Client Account Management
- Customer Needs Assessment
- Retail loss prevention
- Business Development
- Friendly and Outgoing
- Upselling
- Sales expertise
- Contract Preparation
- Sales Development
- Order Processing
References
References available upon request.
Timeline
Sales Associate
Old Navy, Gap
07.2024 - Current
Sales Associate
Old Mission Santa Barbara
01.2016 - 01.2023
Courtesy Clerk
Vons Montecito
01.2010 - 01.2016
Sales Associate
Saks Fifth Avenue
01.1999 - 01.2003
Bachelor of Arts - English Literature. Early Modern Specialization
University of California Santa Barbara
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