Roma Southworth
Coppell
Summary
Dynamic professional with extensive experience at Amazon and Broadridge Financial Services, specializing in safety compliance and quality inspection. Proven track record of enhancing workflow and productivity through effective communication and adaptability. Recognized for efficient inventory processing and customer order management while maintaining high service standards. Committed to driving operational excellence and fostering team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Grapevine
01.2022 - Current
- Operated warehouse equipment to efficiently move and organize inventory.
- Processed customer orders accurately in a fast-paced environment.
- Collaborated with team members to enhance workflow and productivity.
- Inspected incoming materials to ensure quality standards were met.
- Maintained cleanliness of work areas to promote safety and efficiency.
- Adhered to safety protocols while utilizing material handling equipment, including pallet jacks.
Customer Support Specialist
Arise Virtual Solutions/Southworth Services LLC
Coppell
10.2020 - 01.2022
- Utilized product knowledge and troubleshooting skills to resolve customer inquiries effectively.
- Documented customer interactions accurately in support system for tracking purposes.
- Provided timely assistance to customers through phone and online chat channels.
- Maintained current knowledge of company products to enhance customer support.
- Escalated complex issues to senior support staff for thorough investigation.
- Followed company guidelines to ensure compliance with service standards during interactions.
Machine Operator/Crew Trainer
Broadridge Financial Services
Coppell
07.2017 - 10.2020
- Operated machinery to enhance production efficiency and safety.
- Monitored equipment performance to ensure optimal functionality.
- Conducted routine inspections for maintenance and safety compliance.
- Loaded and unloaded materials according to production specifications.
- Assisted in troubleshooting equipment issues to reduce downtime.
- Prepared machines by equipping them with necessary tools and parts.
- Inspected finished workpieces for conformance with quality specifications.
- Trained new operators and executed an operator training program to boost retention.
Education
High School Diploma -
Shawnee Mission West High School
Overland Park, KS05-2001
Skills
Safety compliance and quality inspection
- Order processing and warehouse operations
- Material handling
- Customer relationship management
- Time management
- Effective communication
- Adaptability
Certification
- Adult and Pediatric First Aid/CPR/AED certified
- Completion date: July 31, 2024 Certificate ID: 01L1MG2
Accomplishments
- Awarded performance pins in current role
- Awesome Attendance
- Raising the Bar
- Earn Trust
- Helping Hand
- Positive Participant
- Punctuality Icon
- Safe and Secure
- Extra Mile
- Problem Solver
- Deliver Results
- Accuracy Ambassador
- Precision Pro
Timeline
Fulfillment Associate
Amazon
01.2022 - Current
Customer Support Specialist
Arise Virtual Solutions/Southworth Services LLC
10.2020 - 01.2022
Machine Operator/Crew Trainer
Broadridge Financial Services
07.2017 - 10.2020
High School Diploma -
Shawnee Mission West High School