Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Romaine Sladek

Glenolden,PA

Summary

Dynamic Consumer Operations Representative with a proven track record at TransUnion, excelling in operational efficiency and customer service. Skilled in problem-solving and process management, I enhanced team productivity and improved client satisfaction by streamlining workflows and fostering collaboration. Committed to delivering exceptional results through effective communication and adaptability.

Successful Consumer Operations Rep II with background supporting company daily activities. Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic individual with hands-on experience in the Quick Check department and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Consumer Operations Rep II

TransUnion
12.2004 - Current
  • Enforced safety, security, quality and performance procedures, rules and requirements.
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
  • Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
  • Managed daily operations for optimal productivity, ensuring timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, guidance, and support.
  • Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
  • Delegated work and coordinated staff members' daily responsibilities.
  • Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Increased customer satisfaction through exceptional service and communication skills.
  • Reduced client concerns by promptly addressing issues and providing effective solutions.
  • Ensured compliance with company policies, industry regulations, and best practices at all times.
  • Handled customer needs and issues by working with representatives and customers directly.
  • Collaborated with various departments to support daily activities oversight and coordination.

Education

Archbishop Prendergast
Drexel Hill, PA

Skills

  • Effective workload management and Workload prioritization
  • Operational efficiency
  • Process management and Time management
  • Attention to detail
  • Customer service
  • Conflict resolution
  • Problem-solving abilities
  • Clear communication
  • Team collaboration
  • Organizational skills
  • Adaptability, flexibility, and Reliability

Accomplishments

  • Achieved taking on new daily and monthly roles by completing training with specialist.
  • Managing daily logs
  • Sending out Monthly Billing
  • Revamped the RPA BRD.
  • Tracking window stats.
  • Updated Helpsite to accurately show how to process work for the Quick Check Department.


Timeline

Consumer Operations Rep II

TransUnion
12.2004 - Current

Archbishop Prendergast

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Romaine Sladek