Romaine Talo
Fairbanks,AK
Summary
Experienced in the medical field, this versatile and dedicated Customer Service Representative is committed to delivering exceptional professional service. With a strong understanding of complex medical cases, excels at providing support and assistance to patients. Meticulous attention to detail allows for accurate recording of sensitive personal data while adhering to strict security protocols. As a supportive front-line staff member, prioritizes and triages cases, ensuring efficient filtering of the caseload to available physicians.
Overview
11
11
years of professional experience
Work History
Store Manager
Circle K
03.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Circle K
12.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Head Coach
Lathrop High School
04.2019 - 12.2019
- Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
- Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
- Instructed players, both individually and in groups, on rules and regulations for volleyball.
- Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
- Improved player skills through individualized coaching, tailored to their strengths and weaknesses.
Assistant Manager
Holiday
11.2013 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Office Clerk
Destiny's Management
03.2017 - 04.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Medical Assistant
Summit Health
11.2013 - 09.2018
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Implemented improvements in infection control practices, resulting in a safer environment for both patients and staff members.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
Medical Assistant/Receptionist
Integrative Pain Center of Alaska
03.2014 - 07.2018
- Cleaned, prepared, and maintained examination rooms and treatment areas
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Answered phone calls and scheduled or followed-up on appointments
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort
- Tested medical equipment proficiency and recalibrated machinery to stay within strict performance standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
Education
GED -
Associate of Applied Science - Allied Health
05.2014
- Dean's List Semester 1&2/ 2013-2014
- Honor Roll Semester 1&2/ 2013-20214
- 4.0 GPA
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Organization skills
- Time Management
- Telephone skills
- Customer service focus
- Document Management
- HIPAA Regulations Understanding
- Vital signs monitoring
- Medical terminology knowledge
Languages
Samoan
Native or Bilingual
Timeline
Store Manager - Circle K
03.2023 - 07.2024
Assistant Manager - Circle K
12.2019 - 10.2021
Head Coach - Lathrop High School
04.2019 - 12.2019
Office Clerk - Destiny's Management
03.2017 - 04.2019
Medical Assistant/Receptionist - Integrative Pain Center of Alaska
03.2014 - 07.2018
Assistant Manager - Holiday
11.2013 - 12.2019
Medical Assistant - Summit Health
11.2013 - 09.2018
University of Fairbanks - GED,
Charter College - Associate of Applied Science, Allied Health