Roman Benard
Lexington,KY
Summary
Aviation Operations Professional with 5 seasons in winter operations and aircraft deicing. Skilled in coordinating deicing activities, supporting winter readiness, and delivering instructor-led training across airside and ramp functions. Recognized for operational performance in safety-critical environments and committed to maintaining compliance with standard operating procedures.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Agent
United Ground Express
Lexington, KY
08.2021 - Current
- Served as Deicing Instructor for 5 consecutive winter seasons, delivering standardized classroom and hands-on training for ramp and airside personnel.
- Achieved Deicing Instructor role within 3 months of hire at the request of station leadership, reflecting operational performance and training aptitude.
- Coordinated daily winter operations, ensuring safe and efficient aircraft deicing execution.
- Acted as Deicing Coordinator supporting station winter readiness, planning, and operational execution.
- Provided expertise in winter operations procedures, enhancing safety compliance across all teams.
- Supported consistent application of operational standards across ramp teams and airside personnel.
- Delivered instruction and operational support across multiple functional areas, including ramp operations, aircraft servicing, pushback procedures, jetbridge operations, interior search procedures, and station training initiatives.
Ground Operations Agent
Winner Aviation
Lexington , KY
02.2021 - 08.2021
- Rapidly advanced within 6 months into multiple instructor roles, including Ramp Trainer and TDY Instructor at VPS, a high-volume operational station.
- Delivered hands-on operational training in ramp safety, pushback operations, and ground handling to enhance team competency.
- Evaluated and coached new and transitioning ground operations agents to ensure seamless integration and operational effectiveness.
- Maintained operational compliance and standardized procedures in a high-traffic station environment to support safety and efficiency.
X-Ray Technician Assistant
Utah Orthopaedic Specialists
Murray, UT
08.2018 - 11.2020
- Supported radiology workflow accuracy by coordinating with registered radiologic technologists before scan finalization
- Facilitated patient intake support by entering data and ensuring accurate documentation in systems.
- Supported an orthopedic spine surgeon in a retrospective review of cervical spine cases focused on ACDF and spinal fusion outcomes.
- Operated in a high-compliance medical environment requiring precision, attention to detail, and adherence to safety protocols.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT06-2026
Skills
- Winter Operations Instructor-Led Training Station Coordination
- Ramp and Airside Operations Aircraft Servicing Pushback Operations
- Safety and Compliance Operational Readiness Multi-Station Training
Timeline
Lead Customer Service Agent
United Ground Express
08.2021 - Current
Ground Operations Agent
Winner Aviation
02.2021 - 08.2021
X-Ray Technician Assistant
Utah Orthopaedic Specialists
08.2018 - 11.2020
Bachelor of Science - Biology
University of Utah