ROMAN BURNS
Brick Township,NJ
Summary
Associate Technical Project Manager promoted from business operations, supporting product, SaaS, and data analytics teams. Coordinates roadmaps, stakeholders, dependencies, and delivery across reporting, dashboard, and integration work, using Jira, Tableau, Asana, and Smartsheet to keep projects organized and aligned with business goals.
Overview
13
13
years of professional experience
Work History
Associate Technical Project Manager
RVO Health
Remote, NJ
01.2023 - 10.2026
- Promoted from Business Operations Coordinator into Associate Technical Project Manager supporting three cross-functional teams across Real Appeal Salesforce HealthCloud/SaaS and data analytics.
- Coordinated technical projects and roadmaps across product teams, client managers, and stakeholders, aligning priorities, dependencies, timelines, and deliverables to ensure successful project execution.
- Developed and maintained project roadmaps with internal stakeholders, identifying dependencies and communicating project status to coordinate execution across multiple workstreams.
- Worked with Salesforce HealthCloud/SaaS team on lifecycle and prevention initiatives, member and patient engagement, marketing operations, and cross-platform integration efforts.
- Supported initiatives across Real Appeal weight-loss and prevention programs, Real Appeal Rx diabetes prevention, Fitness on Demand, and digital tracking.
- Assisted data analytics team with client reporting, internal analytics dashboard development, and reporting initiatives for Quit for Life cessation and Real Appeal.
- Facilitated data reporting processes to improve stakeholder insights using medallion architecture that contributed toa 40% improvement in site visits across teams supported bythe data analytics team.
- Used Jira, Asana, Smartsheet, Confluence, Slack, Tableau, Google Workspace, Rovo, Claude, and Bento to manage project workflows, documentation, reporting, collaboration, and delivery.
DEIB Co-Leader
RVO Health
01.2025 - 10.2026
- Co-led employee Diversity, Equity, Inclusion & Belonging group for two years, coordinating initiatives that fostered an inclusive workplace culture.
- Developed and implemented strategies to align RVO Health's culture and employee experience with organizational goals.
- Managed initiatives that strengthened organizational culture, increased employee engagement, and promoted community building.
Business Operations Coordinator
RVO Health
Remote, NV
01.2022 - 01.2023
- Supported business operations and cross-functional initiatives, establishing foundational elements that facilitated promotion to Associate Technical Project Management.
- Triaged incoming JIRA tickets for internal client managers and coached operations teams on resolution processes.
- Provided updates on JIRA ticket requests to stakeholders, ensuring clear communication of status and next steps.
Customer Service Representative
Rally Health
Las Vegas, NV
07.2019 - 01.2022
- Delivered customer support via phone, webform, and email, consistently achieving productivity and quality goals.
- Resolved enrollment issues and provided proactive troubleshooting support across Rally platforms.
- Coordinated workflows across multiple systems including Rally Central, SalesCloud, Health Cloud, Jira, Health Juice, and knowledge-base resources.
Technical Lead / Tech Coach
Asurion
Las Vegas, NV
07.2015 - 11.2018
- Coached individuals to enhance performance and adapt to changes in policies and procedures.
- Analyzed and resolved hardware, software, operating-system, application, and device-compatibility issues to ensure system functionality.
- Identified emerging technology trends and solutions to enhance knowledge-base resources.
Connector
SHIFT
Las Vegas, NV
07.2014 - 02.2015
- Ensured operational integrity and readiness of SHIFT's electric vehicle fleet for member use.
- Addressed member needs in real time, resolving issues through effective problem solving and direct support.
- Collaborated with the Engineering team to identify and promptly resolve bugs in internal system.
Downtown Ranger
Downtown Project
Las Vegas, NV
11.2013 - 07.2014
- Patrolled Downtown Project public spaces, monitoring safety and visitor activity.
- Enforced property rules across event areas and shared community spaces.
- Conducted nightly district census to monitor population and ensure accurate records. and proactively identified and reported suspicious activity.
- Assisted guests with directions, questions, and downtown district information.
- Drafted concise witness statements and internal incident reports to aid investigations and enhance operational documentation.
Education
High School Diploma -
Galena High School
3600 Butch Cassidy Dr06-2004
Skills
- Technical Project Management
- Roadmapping
- Stakeholder Management
- Project Coordination
- Cross-Functional Collaboration
- Data analytics
- SaaS solutions
- Platform integration
- Jira
- Asana
- Smartsheet
- Confluence
- Slack
- Tableau
- Salesforce HealthCloud
- Google Workspace
- Technical writing
Personal Information
Title: ASSOCIATE TECHNICAL PROJECT MANAGER | PROJECT MANAGEMENT | TECHNICAL OPERATIONS
Timeline
DEIB Co-Leader
RVO Health
01.2025 - 10.2026
Associate Technical Project Manager
RVO Health
01.2023 - 10.2026
Business Operations Coordinator
RVO Health
01.2022 - 01.2023
Customer Service Representative
Rally Health
07.2019 - 01.2022
Technical Lead / Tech Coach
Asurion
07.2015 - 11.2018
Connector
SHIFT
07.2014 - 02.2015
Downtown Ranger
Downtown Project
11.2013 - 07.2014
High School Diploma -
Galena High School