Roman Debicki

• Conducted outreach calls to potential clients, promoting services and enhancing customer engagement.
• Managed call scripts to ensure consistent messaging and compliance with company standards.
• Trained new team members on effective communication techniques and customer interaction protocols.
• Analyzed client feedback to improve service offerings and optimize call strategies.
• Monitored call metrics to identify trends, ensuring high-quality performance standards were met.
• Collaborated with management to refine processes for lead generation and client follow-up.
• Resolved client inquiries promptly, fostering positive relationships and increasing retention rates.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted in training new cashiers on operational procedures and service standards.
• Maintained accurate cash drawer, ensuring compliance with financial protocols.
• Resolved customer inquiries and complaints promptly to enhance satisfaction.
• Greeted and seated guests, ensuring prompt and friendly service to enhance customer experience.
• Managed waitlist efficiently, balancing guest flow during peak hours to optimize seating arrangements.
• Collaborated with kitchen staff to communicate special requests and dietary needs promptly.
• Monitored dining area for cleanliness and readiness, addressing guest needs proactively.

• Contributed to client case file preparation and verified inclusion of required documentation.
• Analyzed client documentation and history to determine eligibility for immigration-related benefits.
• Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
• Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
• Interacted with telephone callers and answered questions about immigration attorneys' services.
• Served as a liaison between clients and legal counsel, ensuring seamless communication throughout the entire immigration process.
• Built strong relationships with clients, offering compassionate support during challenging immigration situations.

This may seem crazy for the restaurant business but I engaged a lot with clients, so I already have a lot of experience on customer relations.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Guests always complimented my work ethic, and I received many solo tips and was told by people that the restaurant business needs more people like you. I think my happy and go lucky demeanor contributes to the environment of a restaurant.