Roman Duque
Peoria,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Due Diligence Analyst
Wells Fargo
Tempe, AZ
07.2023 - Current
- Conducted research on potential investments and analyzed financial data to assess risk.
- Identified key risks associated with target entities in due diligence projects.
- Reviewed contracts, leases, and other legal documents to ensure compliance with regulations.
- Coordinated with various departments within a company to gather necessary information for due diligence inquiries.
- Gathered information from external sources such as public records and industry experts to support due diligence efforts.
Underwriter /IT Help Desk Technician
Upgrade
Phoenix, AZ
11.2021 - 08.2023
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Created user accounts and managed access privileges on networked systems.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Configured firewalls to protect networks from unauthorized access attempts.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Set up virtual private networks for secure remote access.
Travel Consultant
American Express
Phoenix, AZ
09.2020 - 10.2021
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Account Manager /IT Support Specialist
Discover
Phoenix, AZ
05.2017 - 07.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Diagnosed and resolved technical problems in a timely manner.
- Trained new employees on support processes, procedures and knowledge base.
- Followed up with clients to ensure their technical issues were resolved satisfactorily.
- Worked with customer service supervisors to resolve customer concerns on daily basis.
Jr IT Administrator
Midway Nissan
01.2016 - 02.2017
- Created user accounts in Active Directory and assigned appropriate permissions.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Monitored system performance to ensure optimal availability of services.
- Performed regular backups of critical systems using backup software tools.
- Implemented new technologies to improve system reliability and efficiency.
Education
ASU Cybersecurity Bootcamp - Information Security of Technologies
Arizona State University
Tempe, AZ08.2033
High School Diploma -
Cortez High School
Phoenix, AZ04.2015
Skills
- Microsoft 365 Expert
- Windows PowerShell knowledge
- Linux Programming/Bash Scripting/Command Line Proficient
- RDC experience
- Network Configuration knowledge
- Azure Cloud
- SIEMS/ SPLUNK
- Access Control Lists
- Windows Administrator
- Sec (In Progress)
- A (In Progress)
Certification
- CompTIA Sec+ (In Progress)
- CompTIA A+ (In Progress)
- ASU Learning Enterprise Certification of Completetion (CyberSecurity Bootcamp)
Timeline
Due Diligence Analyst
Wells Fargo
07.2023 - Current
Underwriter /IT Help Desk Technician
Upgrade
11.2021 - 08.2023
Travel Consultant
American Express
09.2020 - 10.2021
Account Manager /IT Support Specialist
Discover
05.2017 - 07.2020
Jr IT Administrator
Midway Nissan
01.2016 - 02.2017
ASU Cybersecurity Bootcamp - Information Security of Technologies
Arizona State University
High School Diploma -
Cortez High School
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