Roman Gandarilla
Gilbert,AZ
Summary
Hardworking employee enthusiastic about learning the business and sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Server
Clearwater
06.2018 - 08.2021
- Cultivated warm relationships with regular customers.
- Offered companionship and kindness to elderly patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Osaka Teriyaki
11.2020 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Delivery Team Lead
Chick-fil-A
06.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Marketing Business to Business
Chick-fil-A
02.2023 - Current
- Delivered exceptional customer service through regular communication with clients.
- Conducted market research to identify new opportunities and target markets.
- Drove marketing initiatives to increase product visibility and market performance.
Education
Bachelor of Arts - International Business
Justice College
Chandler, AZ05.2024
High School Diploma -
Williams Field High School
Higley, AZ05.2018
Skills
- Route Logs
- Customer Service
- Time Management
- Trip Planning
- Attention to Detail
- Customer Relationships
- Canvassing to Promote
Accomplishments
- Received Deans List achievement award at Justice College
- Received Offensive Player of the year achievement award at Justice College in 2022.
- Received 2nd Team All Conference achievement award at SWS Conference in 2023.
Volunteering
- Mission Trip In Malawi Africa (Summer of 2022)
- Mission Trip In Mexico (Summer of 2024)
- Feed My Starving Children (Every year)
Timeline
Marketing Business to Business
Chick-fil-A
02.2023 - Current
Delivery Team Lead
Chick-fil-A
06.2022 - Current
Server
Osaka Teriyaki
11.2020 - 03.2022
Server
Clearwater
06.2018 - 08.2021
Bachelor of Arts - International Business
Justice College
High School Diploma -
Williams Field High School
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