Roman Garcia
Phoenix,AZ
Summary
Results-driven individual with over 5-years of experience in customer-facing roles and team leadership. Skilled in training new hires and resolving complex issues, contributing to improved customer satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Barista
Starbucks
Phoenix, AZ
12.2024 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Maintained regular and consistent attendance.
- Maintained cleanliness and organization of workstations.
- Operated cash register accurately, handling transactions efficiently and securely.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Call Center Representative
Global Credit Union
Phoenix, AZ
2023 - 2024
- Managed inbound customer inquiries, providing accurate information with support for account-related issues.
- Resolved complex member concerns through effective problem-solving and communication skills.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Worked closely with other departments to ensure the clients satisfaction was met accurately without delays.
Asset Protection Investigator
Walmart
Phoenix, AZ
2022 - 2023
- Conducted thorough investigations to identify theft and fraud incidents.
- Collaborated closely with law enforcement to resolve security-related issues effectively.
- Developed and implemented loss prevention strategies to safeguard store assets.
- Analyzed surveillance footage to detect suspicious activities and behaviors.
- Conducted and lead internal and external investigations.
- Trained staff on best practices for asset protection and loss prevention techniques.
- Prepared detailed reports documenting investigation findings and recommendations.
- Monitored inventory levels and conducted audits to minimize shrinkage risks.
- Engaged in regular communication with management regarding security concerns and improvements.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
Education
Associate of Applied Science - Industrial Design Technology
Maricopa Community Colleges, Gateway Community College
Phoenix05-2026
Skills
Time management
Problem-solving
Exceptional customer service
Team leadership
Performance improvement
New hire training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista
Starbucks
12.2024 - Current
Call Center Representative
Global Credit Union
2023 - 2024
Asset Protection Investigator
Walmart
2022 - 2023
Associate of Applied Science - Industrial Design Technology
Maricopa Community Colleges, Gateway Community College