Roman Karls
Minneapolis,MN
Summary
Accomplished Senior Technical Product Manager with a proven track record at Optum, leading cross-functional teams to enhance consumer platforms for 20M+ users. Expert in AI-assisted delivery workflows and stakeholder management, driving product innovation and compliance. Skilled in agile methodologies, ensuring seamless integration and superior user experiences.
Overview
9
9
years of professional experience
Work History
Senior Technical Product Manager – Consumer Platforms
Optum
Minnetonka, MN
03.2024 - Current
- Led multi-team technical programs governing planning, testing, release readiness, and production support across consumer web and mobile platforms supporting 20M+ users
- Established release readiness and validation frameworks, integrating testing, UAT coordination, dependency tracking, and go/no-go criteria to streamline product launch processes
- Maintained end-to-end ownership of product delivery, overseeing release readiness, validation, monitoring, and iterative improvements
- Drove adoption of AI-enabled workflows for requirements, testing, and quality checks, ensuring security and compliance through clear guardrails
- Partnered with engineering leaders to standardize delivery rigor while preserving team autonomy and speed
Technical Product Manager – Optum Digital
Optum
Minnetonka, MN
01.2022 - 03.2024
- Owned end-to-end execution of complex cross-functional initiatives spanning engineering, analytics, operations, and business teams
- Defined and operationalized delivery standards ensuring backlog readiness, effective release planning, and robust production monitoring
- Partnered with engineering on architectural decisions, optimizing performance and strategizing platform migrations
- Supported incident triage and remediated post-release issues for consumer-facing platforms, enhancing user experience
Data Management & Reporting Specialist
UnitedHealthcare
Minnetonka, MN
05.2019 - 12.2021
- Led integration of CRM systems, data pipelines, and reporting platforms to enhance data management for government healthcare programs
- Established operational dashboards for production monitoring and streamlined executive reporting
- Translated regulatory and business requirements into scalable processes to improve compliance and operational effectiveness
Portfolio Sales Agent – Medicare & Retirement Sales Development Program
UnitedHealthcare
Minnetonka, MN
06.2017 - 05.2019
- Analyzed behavioral data to enhance consumer matching and conversion rates
- Gained insights into end-user needs through high-volume consumer interactions
- Delivered frontline feedback that guided tooling and process enhancements
Education
Bachelor of Science - Business Marketing & Business Data Analytics
Arizona State University – W. P. Carey School of Business
Skills
- Product Management
- Technical Product Leadership
- Platform Products
- Consumer Experience
- Mobile & Web Applications
- Agile / Scrum
- Roadmap Ownership
- Backlog Prioritization
- Stakeholder Management
- API & System Integration
- Data‑Driven Decision Making
- Experimentation & A/B Testing
- Tableau
- Adobe Analytics
- Salesforce
- AI-Assisted Delivery Workflows
- Cross-Functional Leadership
Timeline
Senior Technical Product Manager – Consumer Platforms
Optum
03.2024 - Current
Technical Product Manager – Optum Digital
Optum
01.2022 - 03.2024
Data Management & Reporting Specialist
UnitedHealthcare
05.2019 - 12.2021
Portfolio Sales Agent – Medicare & Retirement Sales Development Program
UnitedHealthcare
06.2017 - 05.2019
Bachelor of Science - Business Marketing & Business Data Analytics
Arizona State University – W. P. Carey School of Business