ROman Karplyuk

• Spearheaded implementation of agile methodologies among stakeholders and team members, resulting in improved project efficiency and streamlined processes.
• Created comprehensive project plans with clear sign-offs,ensuring alignment with stakeholders on project scope and objectives
• Assessed project risks proactively and implemented mitigation strategies to minimize potential roadblocks.
• Maintained frequent and transparent communication with stakeholders,providing regular updates on project progress and addressing concerns promptly.
  Notable Achievements:
• Cultivated an environment of efficient communication by respecting and adapting to diverse communication styles, resulting in improved team dynamics and collaboration.
• Utilized effective communication techniques, including conducting difficult conversations with a friendly and cooperative tone, setting clear expectations and boundaries, and increasing the frequency of communication.

• Successfully contributed to client success by thoroughly understanding their needs, setting clear expectations, and guiding them throughout the process to ensure developed strategies aligned with their goals. Proactively supported clients in executing daily activities to achieve their objectives.
• Demonstrated exceptional customer service and support by assisting a couple in obtaining a loan to propel their business to the next level. Overcame a hurdle caused by an incorrect tax return document, alleviating their frustration and fostering a solution-focused mindset, leading to a successful loan approval.
• Fostered effective collaboration within cross-functional teams by promoting transparent communication using tools like Slack, Asana, and Microsoft Teams. Acknowledged and respected diverse communication styles to encourage a friendly and productive work environment.
• Mentored and trained new consultants, empowering them to handle challenging conflicts autonomously through the provision of practical frameworks and guidance.
• Identified new business opportunities by leveraging existing professional networks and company-provided leads interested in financing. Educated prospects on the financing process and provided personalized consultation, guiding them with a roadmap towards their goals. Maintained engagement by offering relevant news and tools to expedite their journey.
• Led efforts to improve follow-up sequences, utilizing copywriting and A/B testing methodologies. Achieved a 20% increase in reply rates, enhancing overall client engagement.
• Stayed up-to-date with industry trends by networking with senior professionals and staying informed about economic developments. Leveraged newfound insights as the main selling point while communicating with clients and prospects.
• Facilitated goal alignment and adaptability by documenting and unanimously agreeing on a roadmap, milestones, and tasks. Introduced Agile/SCRUM frameworks to enable clients to adjust plans in response to changing circumstances or policies.
• Received positive feedback for ensuring a client regained valuable time to spend with family, including a newborn child and ailing father. Kept the client engaged and motivated by providing consistent updates and encouragement throughout the journey.

Improved product market fit and career-building potential by ensuring promotional success and facilitating sales and marketing team members. Determined customer needs using copywriting and implementing solutions by liaising with management, and the sales team. Uncovered as well as resolved product and services concerns to drive sales profitability. Facilitated teammates in meeting deadlines and delivered consultations, while serving as a team leader.
Key Achievements.

• Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
• Built strong relationships with clients by following up & analyzed prospects quarterly.
• Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Evaluated performance against goals and implemented appropriate development plans.
• Executed optimal sales strategies to achieve commercial goals for target market.