Roman Padilla
Westminster,CO
Summary
Driven professional with a proven track record at Amazon, enhancing customer satisfaction and streamlining operations. Excelled in leadership roles, notably as a Business Manager at Revived, where strategic financial oversight and client relationship management led to significant productivity gains. Skilled in POS System Operation and Team Leadership, demonstrating reliability and a keen attention to detail.
Overview
10
10
years of professional experience
Work History
Retail Store Associate
Amazon
06.2024 - Current
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers
Delivery Driver
SkyBridge LLC. DSP for Amazon
05.2023 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Fulfillment Center Associate
Amazon
11.2022 - 05.2023
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Fulfillment Center Associate
Amazon Fresh
05.2020 - 03.2021
- Prepared packages for shipment while adhering to guidelines, resulting in reduced damages and returns due to improper packaging.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Enhanced order accuracy by diligently picking and packing items according to specifications.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
Business Manager
Revived
11.2017 - 03.2020
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Restored antique furniture to its original condition with meticulous attention to detail and historical context.
- Worked closely with design teams to ensure accurate execution of client''s vision in custom furniture refinishing projects.
CSR Personal Banker
US Bank
Denver, CO
2015.07 - 2016.04
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Manager
7-eleven
Denver, CO
11.2014 - 06.2015
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
No Degree - Business Economics
Hawaii Pacific University
Honolulu, HI05.2014
High School Diploma -
CEC Middle College of Denver
Denver, CO05.2011
Skills
- Cash Handling Accuracy
- Store management
- Customer Engagement
- Reliability and punctuality
- Customer Service
- POS System Operation
- Payment Processing
- Team Leadership
- Attention to Detail
- Reliable and Responsible
- Honest and Dependable
- Staff Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Associate
Amazon
06.2024 - Current
Delivery Driver
SkyBridge LLC. DSP for Amazon
05.2023 - 06.2024
Fulfillment Center Associate
Amazon
11.2022 - 05.2023
Fulfillment Center Associate
Amazon Fresh
05.2020 - 03.2021
Business Manager
Revived
11.2017 - 03.2020
CSR Personal Banker
US Bank
2015.07 - 2016.04
Manager
7-eleven
11.2014 - 06.2015
No Degree - Business Economics
Hawaii Pacific University
High School Diploma -
CEC Middle College of Denver
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