ROMAN RAZO
Madera,CA
Summary
Dynamic professional with extensive experience in customer service at Embarc. Proven ability to educate customers on product knowledge while ensuring compliance with safety protocols. Skilled in cash handling and team training, consistently enhancing customer satisfaction and operational efficiency. Recognized for effectively managing supply restocking and fostering strong customer relationships.
Overview
25
25
years of professional experience
Work History
Budtender
Embarc
Madera, CA
04.2024 - Current
- Educated customers on strains, qualities, and effects of marijuana for medicinal and recreational use.
- Processed cash and credit transactions with high accuracy and security.
- Restocked shelves with new merchandise upon arrival to maintain inventory levels.
- Organized store layout by returning merchandise to designated areas and refreshing displays.
- Greeted customers to assess needs and provide tailored assistance.
- Reviewed online orders for accuracy before shipment fulfillment.
- Trained new budtenders on customer service standards, product knowledge, and store operations.
- Verified customer identification and medical information in compliance with regulations.
Budtender
The Artist Tree
Fresno, CA
01.2024 - 04.2024
- Resolved customer service complaints professionally, enhancing trust and loyalty.
- Delivered rush merchandise promptly to meet customer deadlines.
- Maintained accurate records of vehicle logs, cargo, and billing statements in compliance with regulations.
- Completed all paperwork associated with deliveries meticulously.
- Monitored changing local routes and construction areas to optimize delivery schedules.
- Followed safety protocols for loading, unloading, and maintaining assigned vehicles.
- Conducted regular inventory checks to ensure product availability and restocked shelves efficiently.
- Educated customers on responsible consumption practices, including dosage control and safe storage methods.
Stay at Home Dad
Self-employed
Madera, CA
07.2020 - 01.2024
- Administered medication and medical treatments according to physician orders.
- Scheduled and escorted family members to medical appointments, ensuring punctuality.
- Organized and maintained household inventory, restocking supplies as necessary.
- Completed day-to-day duties with precision and efficiency.
- Managed household errands and essential responsibilities effectively.
Merchandiser
Scotts Miracle-Gro
Madera, CA
10.2017 - 07.2020
- Analyzed inventory levels and adjusted stock for maximum profitability.
- Conducted regular inventory checks to ensure accurate stock counts.
- Coordinated promotional events, including special sales and clearance items.
- Researched new products to assess potential success in assigned stores.
- Organized displays per company standards to enhance visual appeal.
- Monitored competitor activities to maintain competitive advantage.
- Provided training and support for new staff in merchandising operations.
- Maintained a clean and organized work environment consistently.
General Services Manager
Pilot Flying J Travel Center
Madera, CA
03.2011 - 06.2016
- Evaluated job applications for positions in general services organization to identify suitable candidates.
- Resolved customer complaints regarding general services promptly and effectively.
- Guided staff on best practices for efficient task completion and operational excellence.
- Developed and implemented a comprehensive customer service program to enhance client satisfaction.
- Established and enforced policies and procedures to optimize departmental operations.
- Monitored staff performance to ensure compliance with quality standards.
- Reviewed vendor invoices for accuracy prior to payment submission.
- Interacted with customers to complete transactions while maintaining professional standards.
Store Manager
Westgate Market
Madera, CA
08.2003 - 07.2009
- Established customer service standards and ensured staff compliance through regular monitoring.
- Implemented tracking systems to enhance stock movement efficiency.
- Developed strategies that increased sales and profitability.
- Monitored inventory levels, placing orders to maintain optimal stock.
- Conducted daily operations, including opening, closing, and cash handling procedures.
- Identified cost-saving opportunities through waste reduction initiatives.
- Cultivated relationships with suppliers to secure favorable pricing.
- Managed daily banking activities, including deposits and withdrawals.
Meat Department Clerk
Save Mart
Madera, CA
01.2001 - 06.2003
- Ensured compliance with food safety guidelines while handling raw meats daily.
- Recorded daily temperature readings of coolers and freezers to maintain product quality.
- Unloaded fresh meat shipments from suppliers and stocked shelves to optimize inventory.
- Cleaned equipment including knives, slicers, and grinders to uphold hygiene standards.
- Assisted customers in selecting appropriate meat cuts to meet specific needs.
- Provided answers to customer inquiries regarding meat selection, quality, and pricing.
- Attended staff meetings regularly to remain informed about new products and promotions.
- Supported other departments during peak hours by performing various assigned duties.
Education
High School Diploma -
Madera High School
Madera, CA06-2000
Skills
- Product knowledge and awareness
- Customer education and engagement
- Cash handling and inventory management
- E-commerce fulfillment and visual merchandising
- Customer service and relationship management
- Supply restocking and task delegation
- Time management and problem solving
- Team training and effective networking
- Safety compliance and vendor management
- Brand management and sales promotions
Affiliations
fulltime father and husband who loves the outdoors. kayaking, off roading and our Dog.
Timeline
Budtender
Embarc
04.2024 - Current
Budtender
The Artist Tree
01.2024 - 04.2024
Stay at Home Dad
Self-employed
07.2020 - 01.2024
Merchandiser
Scotts Miracle-Gro
10.2017 - 07.2020
General Services Manager
Pilot Flying J Travel Center
03.2011 - 06.2016
Store Manager
Westgate Market
08.2003 - 07.2009
Meat Department Clerk
Save Mart
01.2001 - 06.2003
High School Diploma -
Madera High School