Roman Velasquez
Chef
Heber ,California
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Cake Decorator and Pastry Decorator
JR’s Baking Goods
08.2019 - Current
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Catering Assistant
La Brava Catering
01.2021 - Current
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
Cashier Specialist
Aeropostale
10.2018 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted in reducing wait times by consistently maintaining a clean and organized work area.
- Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
- Trained new Cashier Specialists on best practices for efficient operations, resulting in improved productivity across the team.
- Conducted daily cash drawer audits to ensure accuracy, accountability, and proper documentation of financial records.
Sales Associate
Aeropostale
10.2016 - 09.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor - Culinary Arts
Universidad Vizcaya De Las Americas
Clzd. Justo Sierra 165 Cuauhtemoc 21200 Mxcl. B.C.08.2022
High School -
Southwest High School
2001 Ocotillo Dr. El Centro CA. 9224305.2015
Skills
- Chef Support
- Safe Food Handling
- Food Presentation
- Cooking
- Food Safety
- Sanitation and safety
- Effective communication
- Time management abilities
- Organizational skills
- Stress management
- Decision-Making
- Customer Service
- Food Production
- Creative Thinking
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Catering Assistant
La Brava Catering
01.2021 - Current
Cake Decorator and Pastry Decorator
JR’s Baking Goods
08.2019 - Current
Cashier Specialist
Aeropostale
10.2018 - 01.2020
Sales Associate
Aeropostale
10.2016 - 09.2020
Bachelor - Culinary Arts
Universidad Vizcaya De Las Americas
High School -
Southwest High School
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