Trinity Sweeney
Westland,MI
Summary
Experienced in efficiently managing customer interactions and promptly resolving issues. I utilize strong communication skills and empathy to cultivate lasting customer relationships. Demonstrating a track record of maintaining high levels of customer satisfaction, I am committed to fostering loyalty and ensuring a positive customer experience.
Overview
6
6
years of professional experience
Work History
Cake and Pastry Decorator
Luca Pastry
08.2024 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently received positive feedback from customers regarding attention to detail, creativity, professionalism.
Bakery Clerk
BJ’s Wholesale Club
09.2022 - 08.2024
- Proof and bake all unfinished bakery goods by following each item’s product handling information using ovens and/or other equipment
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Cashier
Meijer
04.2022 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced shopping experience, provided product information and location assistance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
Shoe Associate
DSW
08.2021 - 10.2021
- Supported visual merchandising efforts by creating eye-catching displays that showcased featured products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled returns or exchanges professionally which resulted in maintaining positive customer experiences.
- Maintained a clean and organized sales floor to create a welcoming shopping environment for customers.
Team Leader/cashier
Chipotle
Canton, MI
08.2019 - 09.2020
- Prepared food according to recipes and safety standards, ensuring consistent quality
- Processed customer transactions accurately and efficiently in a fast-paced environment.
- Assisted in training new cashiers on register operations and customer service techniques.
Education
Art - Art, Psychology
Eastern Michigan University
Ypsilanti, MI12-2025
Skills
- Attention to Detail
- Customer Service & Communication
- Time Management & Multitasking
- Team Collaboration & Leadership Support
- Store Opening & Closing Procedures
- Order Processing & Returns
- Bakery Operations & Food Safety
Awards
NJHS - National Junior Honors Society
Timeline
Cake and Pastry Decorator
Luca Pastry
08.2024 - Current
Bakery Clerk
BJ’s Wholesale Club
09.2022 - 08.2024
Cashier
Meijer
04.2022 - 08.2022
Shoe Associate
DSW
08.2021 - 10.2021
Team Leader/cashier
Chipotle
08.2019 - 09.2020
Art - Art, Psychology
Eastern Michigan University
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