Alondra Cervantes
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking professional employee with customer service, multitasking,and time management abilities offers hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
7
7
years of professional experience
Work History
Cake and Pastry Decorator
Alondra’s Cakes
Memphis , TN
01.2018 - Current
- Assisted with the preparation of materials for decoration projects.
- Developed color schemes, patterns, and textures according to project requirements.
- Collaborated with suppliers and subcontractors on project details.
- Maintained a clean work environment during installation process.
- Reviewed customer orders to plan designs and identify materials and ingredients needed to prepare many custom-decorated cakes and desserts daily.
- Answered questions about available items, customized orders as desired and processed payments.
- Followed recipes to prepare creams, sauces and fillings in common and specialty flavors for cakes and desserts.
Church Volunteer
St. Brigid Catholic Church
Memphis, TN
05.2022 - 08.2022
- Coordinated and supervised group activities for youth volunteers.
- Developed educational materials about the importance of volunteering.
- Created promotional materials for upcoming programs and events.
- Monitored attendance records of all youth volunteers at meetings or events.
- Created a safe environment for youth volunteers to express themselves freely.
Restaurant Hostess
Tekila Mexican Bar and Grill
Memphis, TN
05.2023 - 07.2023
Restaurant Hostess
Tekila Modern Mexican
Southaven, MS
02.2024 - 07.2024
- Provided menus and answered questions about menu items and specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Informed kitchen staff of any special orders or dietary restrictions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
Some College (No Degree) -
University of Memphis
Memphis, TN05-2027
High School Diploma -
Southwind High School
Memphis, TN05-2022
Some College (No Degree) -
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) -
Tennessee State University
Nashville, TNSkills
- High-volume dining
- Guest Relations Management
- Table setting arrangements
- Menu Memorization
- Reservation coordination
- Greeting guests
- Cash Handling
- Payment Processing
- Item promotion
- POS system operations
- Strong Work Ethic
- Active Listening
- Small Group Facilitation
- Cultural Awareness
- Teamwork and Collaboration
- Youth Mentoring
- Student Mentoring
- Youth Activity Planning
- Task Prioritization
- Attention to Detail
- Ingredient mixing
- Multitasking
- Adaptability
- Cake Decoration
- Design Techniques
- Baking equipment
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
Tekila Modern Mexican
02.2024 - 07.2024
Restaurant Hostess
Tekila Mexican Bar and Grill
05.2023 - 07.2023
Church Volunteer
St. Brigid Catholic Church
05.2022 - 08.2022
Cake and Pastry Decorator
Alondra’s Cakes
01.2018 - Current
Some College (No Degree) -
University of Memphis
High School Diploma -
Southwind High School
Some College (No Degree) -
Southwest Tennessee Community College
Some College (No Degree) -
Tennessee State University