Romana Marquez
Hereford,TX
Summary
Dynamic and customer-focused professional with a proven track record at Starbucks, where I enhanced customer satisfaction through exceptional service and high-quality beverage preparation. Skilled in espresso machine operation and adept at fostering positive relationships, I excel in fast-paced environments, demonstrating outstanding time management and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
05.2022 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Licensed - Aesthetician
Milan Institute
Amarillo, TX10.2024
High School Diploma -
Hereford High School
Hereford, TX05.2014
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Cleanliness
- Exceptional customer service
- Active listener
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Microdermabrasion expertise
- Social media marketing
- Eyebrow shaping and tinting
- Eyelash extension application
- Esthetics
- Relationship building and management
- Advanced facial techniques
- Galvanic current treatments
- Anti-aging treatments
- Professional demeanor
- Waxing and threading
- Expert skin analysis
- Customer consultation
- Client intakes
- Consultations
- Acne treatment specialization
- Chemical facial peels
- Ultrasonic skin scrubber
- Relaxation techniques
- Aromatherapy
- Body hair removal
Languages
Spanish/English
Native or Bilingual
Timeline
Barista
Starbucks
05.2022 - 06.2024
Licensed - Aesthetician
Milan Institute
High School Diploma -
Hereford High School
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