Romando R. Smith
Enfield,CT
Summary
Experienced Store Manager with an extensive background in retail sales and operations. Strengths include driving results, team leadership, and employee engagement. Demonstrates the ability to enhance the store's performance through strategic planning, and the implementation of sales processes and tactics. Record of success disclosed in numerous accolades, and a sales culture that promotes teamwork and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Store Manager
Xfinity Comcast
Holyoke, MA
02.2023 - Current
- 2023 and 2024 Comcast Elite Winner.
- 2023 Comcast Dash to Universal Winner.
- 2023 Q1: Awarded Top Retail Store.
- 2023 Sales Summit: Awarded Best All-Around Store.
- 2025 Q1: Awarded the 'New England Excellence Award for Employee Experience.'
- 2025 Q1: Awarded the New England Excellence Award for "Collaboration Champion."
- 2025 Q1: Awarded the New England Excellence Award for 'Operational Excellence.'
- Ranked #1 store in the country for Xfinity Mobile performance for fiscal April 2025 on the XM Acceleration Scorecard.
- Currently represent NER on the Divisional Sales Effectiveness Council.
- Co-leads the Regional Sales Effectiveness Initiative, P.I.T. Crew (Performance Improvement Team) with Region Director Mark Dione, where we draft retail sales tactics and strategies to move the key metrics.
- Actively partners with the regional Sales and Marketing Team to draft monthly incentives to drive engagement and participation at the rep and manager levels.
- Fabricated the NER Region's Sales Chat "X-$ellerate Performance," where reps celebrate sales, share best practices, collaborate, and engage in friendly competition.
- Building the bench: An active mentor to the ASM Group, looking to further their portfolio.
Assistant Store Manager
Xfinity Comcast
Holyoke, MA
02.2022 - 02.2023
- Retail gig as Interim Store Manager in Holyoke Retail Store.
- Store ranked #2 nationally for XM performance in fiscal October 2023.
- 2022 Sales Summit: Best Xfinity Mobile Store.
- 2022 Q4: Top Overall Store for CX.
- Tapped by senior leadership to support and sustain sales production for Q1 in Xfinity, West Hartford. A 20-point increase in tNPS and a 30% increase in sales production month over month.
- Approached with the relaunch of the Mobile Quarterback sales initiative, now known as the Mobile Maestros, where I drive XM engagement and participation in mobile sales at a regional level.
- Co-lead the new Retail Sunday School sales boot camp with the Senior Ops Manager, where we cover proper product positioning and sales strategies.
- Provided mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Lead Retail Sales Consultant
Xfinity Comcast
Plainville, CT
08.2021 - 02.2022
- Team engagement captain: created fun and interactive sales incentives that drive sales production.
- Mobile Ambassador: responsible for keeping the team updated on all things Xfinity Mobile.
- Attained 375% of the goal for Xfinity Mobile in October 2021.
- Linked to Leadership, graduate, December 2021.
- Selected for the Your Voice Committee, 2022.
- Partnered with senior leadership to launch our very first Frontline Advisory Council in January 2022.
- Nominated by the manager to assist with tNPS callbacks after maintaining a tNPS score above 80% month over month.
- Facilitated sales effectiveness huddles centered around proper product positioning and maximizing.
- Collaborated with management to implement a system for rewards and recognition.
Xfinity Inbound Sales Executive
Xfinity Comcast
Berlin, Connecticut
07.2017 - 08.2021
- Nominated senior leadership to assist with the Lighthouse Project where white glove service was provided for our new acquisition of New London CT and Southern Vermont.
- Approached by leadership to assist with the company's first virtual new hire onboarding experience for the Inbound Sales Northeast Division during COVID-19 in 2021.
- Nominated by leadership to participate in Fall Rush 2021 incentive planning.
- Xfinity Mobile Ambassador: consistently exceeds 30 or more new lines month over month.
- Demonstrated leadership by facilitating sales effectiveness huddles, peer-to-peer coaching, team-building activities, and team incentive planning.
Customer Service Retention Specialist
Xfinity Comcast
Enfield, CT
06.2016 - 06.2017
- Developed strategies to increase customer loyalty and retention rates.
- Implemented processes to streamline customer support functions and improve efficiency.
- Collaborated with marketing team to develop promotional campaigns targeting existing customers.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
Education
Linked To Leadership
Xfinity Comcast
12.2021
Outreach School of Real Estate
New Haven, CT04.2021
Some College (No Degree) -
Capital Community College
Hartford, CTSkills
- Training and mentoring
- Market strategy
- Team leadership and coaching
- Sales strategies
- Team building and leadership
- Relationship building and management
- Promotional planning
- Collaboration techniques
- Goals and performance
Timeline
Store Manager
Xfinity Comcast
02.2023 - Current
Assistant Store Manager
Xfinity Comcast
02.2022 - 02.2023
Lead Retail Sales Consultant
Xfinity Comcast
08.2021 - 02.2022
Xfinity Inbound Sales Executive
Xfinity Comcast
07.2017 - 08.2021
Customer Service Retention Specialist
Xfinity Comcast
06.2016 - 06.2017
Linked To Leadership
Xfinity Comcast
Outreach School of Real Estate
Some College (No Degree) -
Capital Community College
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