Romane Hall
Yonkers,NY
Summary
Experienced information technology professional in search of position that allows me to apply my management and technical skills to achieve corporate goals, develop improved processes for managing IT requests and accomplish projects in a more efficient way.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administer
Happy Grove High School
07.2022 - 12.2023
- Maintained and kept computers up to date with antivirus and other application software
- Installed and monitored students and computers in the lab 5 days per week
- Monitored camera security system around the perimeter
- Replaced Router and switches
- Install Data lines
- Printed reports
- Responsible for day-to-day technical support; Providing direct, over the phone or remote troubleshooting to end-users
- Hardware/Software Installation and configuration
- Hardware repairing
- Assist admin staff with technical queries.
Information Technology Assistant Manager
Gee Jam Resort
12.2019 - 02.2021
- Maintained over 5 servers and perform upgrades where necessary
- Assisted with all technical and wall mount device installations
- Monitored and maintained company’s CUG
- Monitored internet connectivity and network on all properties
- Monitor company’s PBX system
- Attend guest orientation and assisted with guest related issues
- Conducted detailed inventory of appliances, equipment, and machinery, on a quarterly basis
- Routinely and regularly inspected and test machinery and equipment for maintenance and to determine malfunction and recommend repair/replacement
- Maintained and documented IT infrastructure
- Maintained Email Servers
- Managed IT Department procurement and ordering
- Provided training where necessary to staff
- Conducted research and development to aid in improving the IT infrastructure continually
- Provided Guest Services support for WIFI, Media in Rooms, Safes, and any other IT related item
- Installed and monitored security cameras
- Telecommuted with businesses such as Digicel, Flow, and Intcomex
- On call 24/7 and responded to emails to conduct remote assistance
- Prepared for live shows such as audio-visual setup
- Programed and maintained computer systems including Mac OS and Windows
- Installed manage switches and build data cables
- Gave call credit recharge on mobile devices to coworkers
- Installed HID card readers
- Provide support via communication by phone, remote assist and on-site as required
- Communicate and assist clients by phone, remote access, and email regarding service tickets
- Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed.
Computer Repairs and System Administer
Heart Trust NTA
09.2016 - 08.2018
- Corrected errors and organized information in a manner that will optimize swift and accurate data recording
- Secure information by completing data base backups
- Maintained and kept computers up to date with antivirus and other application software
- Monitored about 30 students in the computer lab room per hour for 5 days per week
- Gave assistance to teachers and other member of staff
- Monitored the camera security system that was in place
- Assisting with projects, presentation, and lesson plans
- Assisted students with homework and gave them information needed to use a specific application.
Education
High School Diploma -
Happy Grove High School
06.2012
Caribbean Secondary Education Certificate (CSEC) -
Happy Grove High School
06.2012
Skills
- Repair and engineering capabilities
- Excellent troubleshooting skills
- Self-motivated and able to work independently
- Customer service and strong communication skills
- Microsoft Office (Word, Excel, PowerPoint)
- Room Master Property Management System
- TeamViewer and Any desk
- Ordyx POS Application
Certification
- Computer Repairs/System Administrator Level 2
- Customer care Representative Level 2
Timeline
System Administer
Happy Grove High School
07.2022 - 12.2023
Information Technology Assistant Manager
Gee Jam Resort
12.2019 - 02.2021
Computer Repairs and System Administer
Heart Trust NTA
09.2016 - 08.2018
High School Diploma -
Happy Grove High School
Caribbean Secondary Education Certificate (CSEC) -
Happy Grove High School
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