Experienced customer support specialist with a strong background in resident service, retail operations, and case documentation. Skilled in communication, problem-solving, and CRM software, with a record of resolving inquiries, coordinating across teams, and training new staff to follow service and confidentiality standards.
Work History
Customer Support Specialist
7 Months
Salvation Army ARC | 03.2026 - Current
Resolved resident and donor inquiries with accurate, compassionate support.
Coordinated communication between residents, staff, and community partners.
Managed intake, records updates, and case documentation in alignment with center procedures.
Trained new support staff on service standards, confidentiality, and daily workflows.
Deli Clerk
2 Years 6 Months
Publix | 11.2022 - 05.2025
Assisted customers with orders, product recommendations, and prompt service at deli counter.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prepared deli meats, cheeses, and specialty items according to customer requests and store standards.
Operated slicers, fryers, and other deli equipment while following food safety procedures.
Stocked display cases, rotated inventory, and maintained freshness throughout service area.
Customer Service Representative
9 Years 2 Months
Publix | 09.2014 - 11.2023
Delivered courteous customer support, resolving inquiries and concerns with professionalism.
Resolved service issues by coordinating with supervisors and department associates.
Assisted customers with product selection, bagging, and order loading.
Processed transactions accurately while maintaining efficient checkout flow.
Maintained organized front-end areas to support smooth store operations.
Cashier
3 Years 1 Month
Checkers | 08.2013 - 09.2016
Greeted customers and delivered fast, friendly service at front counter and drive-thru.
Verified order details to improve accuracy for drive-thru and dine-in guests.
Processed cash, card, and mobile payments accurately at POS register.
Restocked ingredients, organized prep stations, and monitored inventory levels for daily operations.
Supported kitchen teammates by restocking supplies and responding quickly to rush orders.