Professional Summary
Overview
Work History
Education
Skills
Timeline

Romane May

Salvation Army ARC
Fort Lauderdale,FL
13
years of professional experience

Experienced customer support specialist with a strong background in resident service, retail operations, and case documentation. Skilled in communication, problem-solving, and CRM software, with a record of resolving inquiries, coordinating across teams, and training new staff to follow service and confidentiality standards.

Work History

Customer Support Specialist

7 Months
Salvation Army ARC | 03.2026 - Current
  • Resolved resident and donor inquiries with accurate, compassionate support.
  • Coordinated communication between residents, staff, and community partners.
  • Managed intake, records updates, and case documentation in alignment with center procedures.
  • Trained new support staff on service standards, confidentiality, and daily workflows.

Deli Clerk

2 Years 6 Months
Publix | 11.2022 - 05.2025
  • Assisted customers with orders, product recommendations, and prompt service at deli counter.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared deli meats, cheeses, and specialty items according to customer requests and store standards.
  • Operated slicers, fryers, and other deli equipment while following food safety procedures.
  • Stocked display cases, rotated inventory, and maintained freshness throughout service area.

Customer Service Representative

9 Years 2 Months
Publix | 09.2014 - 11.2023
  • Delivered courteous customer support, resolving inquiries and concerns with professionalism.
  • Resolved service issues by coordinating with supervisors and department associates.
  • Assisted customers with product selection, bagging, and order loading.
  • Processed transactions accurately while maintaining efficient checkout flow.
  • Maintained organized front-end areas to support smooth store operations.

Cashier

3 Years 1 Month
Checkers | 08.2013 - 09.2016
  • Greeted customers and delivered fast, friendly service at front counter and drive-thru.
  • Verified order details to improve accuracy for drive-thru and dine-in guests.
  • Processed cash, card, and mobile payments accurately at POS register.
  • Restocked ingredients, organized prep stations, and monitored inventory levels for daily operations.
  • Supported kitchen teammates by restocking supplies and responding quickly to rush orders.

Education

High School Diploma

North Miami Senior High | North Miami

Skills

Customer relationship management (CRM)
CRM software
Complaint handling
CRM tools
Case documentation
Customer Support
Returns & Exchanges
Multi-station operations
Transaction Processing

Timeline

Customer Support Specialist

Salvation Army ARC
03.2026 - CurrentRead More

Deli Clerk

Publix
11.2022 - 05.2025Read More

Customer Service Representative

Publix
09.2014 - 11.2023Read More

Cashier

Checkers
08.2013 - 09.2016Read More

North Miami Senior High

High School Diploma
Read More
Romane May