Romania McDonald
8020 W Mcnab Rd North Lauderdale
Summary
Licensed Florida 6‑20 Public Adjuster with extensive experience in insurance customer service, assisting policyholders with benefits and claims information. Skilled in explaining complex policies, guiding clients through claims processes, and providing accurate, professional support. Dedicated to advocating for clients, ensuring fair outcomes, and delivering exceptional service in property claim management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recruiter (Contract)
Innovative Partners LP
Fl
07.2025 - 12.2025
- Conduct full-cycle recruiting for both contractors and full-time employees
- Utilize ATS systems to source and manage candidates
- Manage multiple recruiting assignments simultaneously
- Demonstrate high cultural awareness when recruiting in multiple languages and countries
- Identify and qualify candidates for key positions
- Collaborate with various departments to fulfill demanding requisitions for customer support engagements
Data Entry Clerk
Everise
Fl
05.2024 - 07.2025
- Organized and maintained files according to established procedures for efficient retrieval
- Compiled and analyzed data to generate accurate reports
- Entered and updated information into databases with a high level of accuracy
- Conducted quality checks to ensure data integrity and completeness
- Utilized scanning technology to digitize and store documents for easy access
- Collaborated with team members to streamline data entry processes and improve efficiency
Virtual Assistant
Teleperformance USA
Fl
03.2023 - 04.2024
- Proofread and edit documents for accuracy and clarity
- Handle confidential information with discretion and maintain client privacy
- Provide technical support to clients for software installation and troubleshooting
- Analyze customer feedback to improve service delivery and customer satisfaction
- Manage customer inquiries through email and telephone communication
- Organize and prioritize tasks to ensure timely completion of assignments
Customer Service Representative
Connexion Point
Fl
01.2022 - 12.2022
- Responded to customer inquiries via email and telephone with professionalism and efficiency
- Conducted thorough analysis of customer feedback surveys to improve service delivery
- Provided technical support to customers for software installation and troubleshooting
- Ensured accuracy of documents by proofreading before submission to clients
- Handled confidential information with discretion and maintained strict confidentiality
- Transcribed audio recordings into written format following specified guidelines
Education
High School - undefined
Dillard High
Fl05.2020
Skills
- Data entry
- Database management
- File organization
- Report compilation
- Customer service
- Time management
- Problem solving
- Microsoft Excel certified
- Feedback analysis
- Communication skills
- Attention to detail
- Relationship building
- Task prioritization
- Zoom Operation
- Active listening
- Problem resolution
- Organization
- Multitasking
- Microsoft Word
- Claims investigation
Certification
- Florida 6‑20 Public Adjuster License – Florida Department of Financial Services
Timeline
Recruiter (Contract)
Innovative Partners LP
07.2025 - 12.2025
Data Entry Clerk
Everise
05.2024 - 07.2025
Virtual Assistant
Teleperformance USA
03.2023 - 04.2024
Customer Service Representative
Connexion Point
01.2022 - 12.2022
High School - undefined
Dillard High