Romany Boctor
Cypress,TX
Summary
Accomplished professional with a proven track record in enhancing customer satisfaction and increasing sales, notably at ADT. Skilled in troubleshooting electronics and leading teams to achieve operational excellence. Demonstrate exceptional customer service and analytical thinking, resulting in significant performance awards and business growth. Also, well versed in employee supervision and management and bossiness operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Alarm System Technician
ADT
08.2023 - Current
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Safeguarded clients' assets with the proper installation of CCTV cameras and motion detectors.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Introduced customers to new services and products to increase sales.
- Given many awards for performance and sales rate.
Smart Home Consultant
Safe Haven Security Services
09.2021 - 08.2023
- Activating and installing smart home and security systems.
- Provided customers with information on new services and products that would satisfy their needs and increase sales.
- Troubleshooted problems and provided solutions and or replacements.
- Ensured customer satisfaction.
CEO/Driver
Delta Limousine
05.2011 - 03.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Transported many customers who would show great satisfaction.
Installation Technician
DIRECTV
03.2006 - 10.2011
- Ensured to sell new services and upgraded existing customer's services.
- Maintained high level of safety when installing receivers and other types of installations
- Followed all company guidelines and safety procedures.
Supervisor
Home Depot
02.2004 - 03.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
BBA - Accounting And Business Management
Cairo Ain Shams Univeristy
Cairo, Egypt08.2003
Skills
- Customer Service
- Inventory Management
- Work Order Maintenance
- Payment Processing
- Contract Negotiation
- Troubleshooting Electronics
- Root Cause Analysis
- Analytical Thinking
- Process Improvement
- Supervising
- Project Management
- Accounting
- Accounts Payable/Receivables
- Budgeting
- Analyzing Financial Ledges
Certification
Private Security License - 07/01/2023
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Alarm System Technician
ADT
08.2023 - Current
Smart Home Consultant
Safe Haven Security Services
09.2021 - 08.2023
CEO/Driver
Delta Limousine
05.2011 - 03.2019
Installation Technician
DIRECTV
03.2006 - 10.2011
Supervisor
Home Depot
02.2004 - 03.2006
BBA - Accounting And Business Management
Cairo Ain Shams Univeristy
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