ROMARIO GRANT
Lapland District Catadupa P.o. St James
Summary
Dependable Hospitality Professional experienced in maintaining cleanliness and sanitation standards across diverse environments. Delivered exceptional customer service while efficiently managing multiple tasks in fast-paced settings. Focused on contributing to collaborative team efforts and ensuring adherence to workplace procedures.
Overview
2
2
years of professional experience
Work History
Security Officer
Pro Sec Security
, Jamaica
09.2026 - Current
- Implemented security procedures and workplace guidelines to ensure safety compliance.
- Monitor assigned areas and help maintain a safe and orderly environment.
- Patrolled Pro Sec Security client sites and checked doors, gates, and perimeter areas.
- Communicated incidents and concerns to staff to facilitate prompt response.
- Exhibited professionalism and situational awareness during all interactions and throughout assigned shifts.
Customer Service Representative
Teleperformance
Montego Bay
08.2025 - 11.2025
- Assisted customers with questions and service-related requests, ensuring timely resolution of concerns.
- Delivered professional and courteous service, fostering positive customer relationships.
- Operated within a busy call center, managing multiple customer inquiries.
- Used computer systems to document and manage customer information.
- Operated efficiently in fast-paced call center, handling a high volume of inquiries.
Customer Service Representative
ACT (Advanced Call Center Technologies)
Montego Bay
04.2025 - 08.2025
- Managed customer inquiries with professionalism and patience, ensuring a positive service experience.
- Delivered customer service through efficient telephone support, addressing inquiries and concerns.
- Utilized computer systems to promptly access and update customer information, enhancing service accuracy.
- Followed established procedures and maintained accurate records.
Houseman/Kitchen Utility Worker
Catalonia Resorts
Montego Bay, Jamaica
08.2024 - 12.2024
- Thrived in high-volume, fast-paced environments, maintaining rapid speed and efficiency under heavy workloads.
- Mastered chemical safety and sanitation protocols, ensuring all cleaning agents were used, stored, and tracked according to health standards.
- Maintained peak physical stamina during long, demanding shifts involving continuous standing, bending, and heavy lifting.
- Organized and restocked critical supplies, keeping work zones clutter-free and ensuring team members had tools ready at all times.
- Operated as a reliable team player, collaborating across departments to keep facility operations running smoothly and efficiently.
Education
Caribbean Secondary Education Certificate (CSEC) -
St. James High School
Skills
- Safety compliance
- Customer Service
- Cleaning & Sanitation
- Housekeeping
- General Maintenance
- Teamwork & Communication
- Time Management
- Multitasking
- IT Software Troubleshooting
- Microsoft Office
- Adhering to procedures
Timeline
Security Officer
Pro Sec Security
09.2026 - Current
Customer Service Representative
Teleperformance
08.2025 - 11.2025
Customer Service Representative
ACT (Advanced Call Center Technologies)
04.2025 - 08.2025
Houseman/Kitchen Utility Worker
Catalonia Resorts
08.2024 - 12.2024
Caribbean Secondary Education Certificate (CSEC) -
St. James High School