ROMARLA ANDERSON
Kissimmee,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Cahier/ Assistant Manager
KFC
06.2018 - 01.2021
- Did new hire paperwork/onboarding
- Did payroll and answered payroll related questions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Lighthouse
02.2023 - Current
- Answered inbound calls,emails, and chats for DCF about benefits, payments or general questions
- Navigated through various channels simultaneously to locate necessary information
- Filled out or located partnered locations where they can receive assistance for their medicaid applications
- Updated account information to maintain customer records.
Customer Service Representative
Concentrix
10.2022 - 02.2023
- Troubleshoot client accounts following necessary protocol
- Engaged in meetings, regarding meeting quotas and metrics
- Offer additional services and necessary assistance in whatever else is needed
- Track, documented, and retrieved necessarily information in call tracking database
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Firstsource
03.2022 - 09.2022
- Spoke to clients PCPS to find more information about policies
- Answered and reviewed questions about prescriptions or other health services or health equipments
- Worked on the billing/enrollment team on clients account to look for discrepancies and to confirm all payments are accurate/legitimate
- Performed data entry for customer information/managed client records
Valet Cashier
Towne Park
12.2021 - 02.2022
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Greet guests and make sure they are satisfied with the service of myself and valets
- Maintained and secured revenue during shift to avoid theft or shortage.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Answer any questions regarding valet or questions overall about the hotel
Customer service representative
Activus Connect
02.2021 - 07.2021
- Answered constant flow of customer calls with minimal wait times.
- Scheduled/Re-scheduled appointments for the vaccine
- Made sure customers understood the process of the different types of vaccines
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Call Representative
Maximus
04.2020 - 12.2020
- Looked up any information about unemployment claimant needed
- Worked with the Dmv scheduling line booking appointments
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Escalated complex matters to management to request information or appropriate action to resolve.
Education
High school diploma -
Coral Springs Charter school
Associate Degree - undefined
Palm Beach State College
2024
Skills
- Staff Development
- Google Drive
- Sales Strategies
- Greet Guests
- Staff Training
- Time Management
Timeline
Customer Service Representative
Lighthouse
02.2023 - Current
Customer Service Representative
Concentrix
10.2022 - 02.2023
Customer Service Representative
Firstsource
03.2022 - 09.2022
Valet Cashier
Towne Park
12.2021 - 02.2022
Customer service representative
Activus Connect
02.2021 - 07.2021
Call Representative
Maximus
04.2020 - 12.2020
Cahier/ Assistant Manager
KFC
06.2018 - 01.2021
High school diploma -
Coral Springs Charter school
Associate Degree - undefined
Palm Beach State College
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