Romay Austin
Valley Stream,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
SD Luxury Stay LLC
03.2022 - Current
- Prompt handling of guest inquiries and communication.
- Manages consistent housekeeping and maintenance.
- Facilitates smooth guest arrivals and departures.
- Enhances listings for an appealing presentation.
- Strategizes competitive pricing and seasonal promotion.
- Screens guests for property and community compatibility.
- Implements and communicates guest safety measures.
- Oversees property expense and inventory management.
- Maintains local property compliance with legal requirements.
Store Manager
Starbucks
04.1998 - 02.2022
- Demonstrated leadership by effectively managing store operations to ensure smooth functioning and adherence to company standards.
- Responsible for interviewing and hiring talent.
- Implemented training guidelines for staff members during onboarding and ongoing development stages to enhance individual career growth and performance.
- Safeguarded all cash and company assets in a secure manner, minimizing risks of loss or theft.
- Managed payroll processes accurately and submitted them on time, ensuring compliance with company policies and regulations.
- Monitored and controlled costs, including cost of sales, labor, operating expenses, and overheads, to keep them within budgeted guidelines and optimize profitability.
- Set and achieved guest service goals to enhance customer satisfaction and loyalty.
- Maintained facilities and equipment in good condition to uphold brand standards and ensure a safe environment for customers and employees.
Education
High School Diploma -
South Florida International Academy
New York, NYMedical Billing
State University Of New York Opportunity Center
Brooklyn, NYSkills
Time management
Proficient in following training guidelines for staff development
Strong ability to manage cash and company assets securely
Expertise in completing, verifying, and submitting payroll accurately and on time
Skilled in monitoring costs and maintaining expenses within budgeted guidelines
Proven track record of achieving guest service goals to enhance customer satisfaction
Capable of maintaining facilities and equipment in good condition to uphold brand standards
Excellent leadership, verbal/written communication, and team-building skills
Complex problem-solving
Certification
Increasing Human Effectiveness
Micro Computer Servicing
Basic and General Electronic Serving
Timeline
Manager
SD Luxury Stay LLC
03.2022 - Current
Store Manager
Starbucks
04.1998 - 02.2022
High School Diploma -
South Florida International Academy
Medical Billing
State University Of New York Opportunity Center
Increasing Human Effectiveness
Micro Computer Servicing
Basic and General Electronic Serving
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