Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Romel Flores II

Fairfield,CA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and office administration at Mary's Help Home Health. Proven ability to enhance operational efficiency through effective time management and data entry skills. Recognized for fostering positive customer relations and maintaining confidentiality while managing sensitive information. Committed to delivering exceptional service and support.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Overview

8
8
years of professional experience

Work History

Office Assistant

Mary's Help Home Health
10.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered patients and completed associated paperwork for accurate records.

Retail Sales Associate

H&M Store
08.2022 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.

Member Ambassador Experience

In-Shape Health Club
09.2021 - 03.2022
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Dishwasher

Thai Boutique
03.2018 - 07.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Customer Service Assistant

Sainsbury's
06.2017 - 12.2017
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Assisted customers with locating desired items, resulting in improved shopping experiences.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported team members during busy periods, ensuring smooth operations throughout the store.
  • Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
  • Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
  • Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.

Education

Creative Arts For Media And Design Level 2

HSDC College
Alton, Hampshire
07-2019

High School Diploma -

Amery Hill School
Alton,Hampshire
07-2016

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • Organizing and categorizing
  • Verbal communication
  • Office administration
  • Office management
  • Professional and mature
  • File organization
  • HIPAA regulations
  • Computer skills
  • Attention to detail
  • Multitasking and organization
  • Problem-solving
  • Managing patient records

Languages

English
Full Professional

Timeline

Office Assistant

Mary's Help Home Health
10.2022 - Current

Retail Sales Associate

H&M Store
08.2022 - 10.2022

Member Ambassador Experience

In-Shape Health Club
09.2021 - 03.2022

Dishwasher

Thai Boutique
03.2018 - 07.2018

Customer Service Assistant

Sainsbury's
06.2017 - 12.2017

Creative Arts For Media And Design Level 2

HSDC College

High School Diploma -

Amery Hill School

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Romel Flores II