Romelia Loya
Phoenix,AZ
Summary
Medical Assistant with over seven years of experience in urgent care and virtual health environments. Proficient in providing clinical support, managing patient care, and executing administrative tasks efficiently. Demonstrated commitment to teamwork and delivering high-quality patient service in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
NextCare Urgent Care
Phoenix, AZ
09.2019 - Current
- Managed patient intake process, including scheduling appointments and verifying insurance information.
- Handled phone inquiries and streamlined patient flow while welcoming visitors in a professional manner.
- Provided patient care by performing vital sign checks and recording medical histories.
- Performed EKGs, phlebotomy, and point-of-care testing (e.g., urinalysis, glucose, COVID, flu, strep), and assisted with splints and wound care to support timely diagnosis and treatment.
- Maintained clean, well-stocked, and organized exam rooms by sanitizing equipment, replenishing supplies, and adhering to infection control protocols to ensure optimal patient readiness.
Medical Assistant
Banner Sports Medicine
Scottdale, AZ
08.2024 - 12.2024
- Prepared patients for orthopedic exams and procedures, including casting, splinting, and joint injections.
- Assisted with fitting and applying durable medical equipment (DME), such as braces, boots, slings, and crutches.
- I took detailed musculoskeletal histories, and documented patient-reported pain levels and mobility concerns.
- Conducted pre-operative assessments and post-operative follow-ups under provider supervision.
- Ensured accurate charting of range-of-motion (ROM), strength assessments, and surgical follow-up care.
- Maintained cleanliness and readiness of orthopedic exam rooms, including sanitizing procedure tables and tools.
Virtual Health Coordinator
NextCare Urgent Care
Tempe, AZ
03.2021 - 04.2021
- Efficiently checked in patients, verified insurance, reviewed medical history, and collected copays—all within a 10-minute timeframe.
- Triaged patients, updated medical histories and medications, and ensured accurate documentation in the EHR.
- Communicated with patients via phone and text, delivering support across 6 states, in a high-volume virtual care setting.
- Checked out patients, prepared end-of-day batch paperwork, and ensured a smooth administrative flow.
Medical Assistant Float
Integrated Medical Services
Avondale, AZ
02.2018 - 05.2019
- Answered phones, scheduled appointments, verified insurance, collected copays, and welcomed patients to ensure smooth front-desk operations.
- Roomed patients, documented vitals and medical history, conducted EKGs, administered injections, and clarified provider instructions effectively.
- Maintained clean, stocked exam rooms; processed prescription refills; and documented care accurately using Allscripts and Athena EMR systems.
Education
Some College (No Degree) - Medical Assistant With Phlebotomy
Arizona College
Mesa, AZ07-2018
High School Diploma -
South Mountain High School
Phoenix, AZ05-2016
Skills
- Immunization administration
- Strong communication and customer service skills
- Team collaboration and interpersonal abilities
- Multitasking and organizational efficiency
- HIPAA compliance and confidentiality
- NextGen and Cerner EMR systems
Certification
- BLS – Certified by American Heart Association 07/2026
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant
Banner Sports Medicine
08.2024 - 12.2024
Virtual Health Coordinator
NextCare Urgent Care
03.2021 - 04.2021
Medical Assistant
NextCare Urgent Care
09.2019 - Current
Medical Assistant Float
Integrated Medical Services
02.2018 - 05.2019
Some College (No Degree) - Medical Assistant With Phlebotomy
Arizona College
High School Diploma -
South Mountain High School
Similar Profiles
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Paige PalmerPaige Palmer
Assistant Clinic Manager at NextCare Urgent CareAssistant Clinic Manager at NextCare Urgent Care
Alexandra HoegerAlexandra Hoeger
Physician Assistant at Nextcare Urgent CarePhysician Assistant at Nextcare Urgent Care
Charity HatcherCharity Hatcher
Patient Service Specialist at Nextcare Urgent CarePatient Service Specialist at Nextcare Urgent Care
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio