Nancy Collins
Tucson,AZ
Summary
Dynamic leader with a proven track record at PYX Health, adept in workflow management and fostering diversity and inclusion. Elevated 10 employees to new positions, demonstrating exceptional interpersonal skills and performance monitoring. Skilled in technology, with a history of exceeding targets and driving team success.
Overview
10
10
years of professional experience
Work History
Team Lead/Management
PYX Health
Tucson, USA
05.2021 - Current
- Company Overview: The client I am working with is Centene.
- Directly oversees 20 to 25 enrollment specialists.
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Organize and complete projects in a timely manner.
- Strong interpersonal skills, including the ability to build professional relationships.
- Proficiency in technology, computers, and phone systems.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- In the 3 1/2 years of employment, I have had 10 employees elevate to a lateral position within the company from my own team.
Customer Service Representative
Alorica
Tucson, USA
01.2019 - 10.2020
- Customer Service for client Costco and Fidelity
- Costco - answer incoming calls, website, online orders processed, tracking packages
- Fidelity - sales outgoing and incoming calls, home warranty, sales on upgrades
Collector
Lippman Recupero
Tucson, USA
03.2015 - 11.2018
- Collections, 2nd Talk offs increasing larger revenue, skip tracing, Inbound outbound calls, Weekly account reviews reporting to Manager and owner of business
- Hitting weekly and monthly goals consistently for the 1 year I was with the company
- Skills Used: Verbal communications, Negotiations, Major skip tracing involved
Education
Associate of Arts - Journalism
Miami Dade CC
Miami08-1990
Skills
- Trend tracking
- Performance monitoring
- Work assignment delegation
- Workflow management
- Diversity and inclusion
- Production monitoring
Timeline
Team Lead/Management
PYX Health
05.2021 - Current
Customer Service Representative
Alorica
01.2019 - 10.2020
Collector
Lippman Recupero
03.2015 - 11.2018
Associate of Arts - Journalism
Miami Dade CC
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