Summary
Overview
Work History
Skills
Timeline
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Romello Davis

Washington,DC

Summary

10 year experienced professional in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

9
9
years of professional experience

Work History

Grave Server

The Diner
Washington, DC
12.2023 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Front of House Lead Server

Kitchen Savages
Washington, DC
12.2022 - 11.2023
  • Supervised a team of 20 front-of-house staff to ensure quality customer service
  • Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels
  • Served as a liaison between management and employees to ensure effective communication
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry
  • Handled complaints, settled disputes and resolved customer conflicts

Server

Bar Louie
Wheaton, MD
02.2017 - 01.2020
  • Greeted guests and provided menus
  • Provided excellent customer service to ensure satisfaction
  • Assisted in training new servers
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Took orders from customers accurately and in a timely manner
  • Checked food before serving it to customers
  • Delivered food orders promptly and courteously
  • Always monitored dining room for cleanliness and proper set-up
  • Accurately recorded orders on cash register and point-of-sale system.

Managing Server

Outback Steakhouse
Silver Spring, MD
08.2016 - 07.2019
  • Point-of-sale systems
  • Alcoholic beverage regulation
  • Calculated and distributed compensation daily payout to the servers, bartenders and hosts
  • Handled money transactions accurately while following company procedures for handling cash payments
  • Managed Outback Steakhouse revenue at the end of the night and prepared the bank drop for the next business day
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Congressional Country Club
Bethesda, MD
04.2016 - 03.2018
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Upheld high standards of sanitation in accordance with health department regulations.

Skills

  • Associate in Science (AS) in Psychology, 2021
  • Associate in Science (AS) in Sociology, 2022
  • Professional Bartending School Certified 2025
  • TAM

Timeline

Grave Server

The Diner
12.2023 - Current

Front of House Lead Server

Kitchen Savages
12.2022 - 11.2023

Server

Bar Louie
02.2017 - 01.2020

Managing Server

Outback Steakhouse
08.2016 - 07.2019

Server

Congressional Country Club
04.2016 - 03.2018

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Romello Davis