- Youth Development Programs
- Community Cleanup
- Environmental Stewardship
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Web Development and Design
- Virtual Reality
- Artificial Intelligence (AI) and Machine Learning
Romello Sans
Largo,FL
Summary
I am a highly driven and adaptable professional whose diverse tradesmen experiences have shaped a well-rounded, service and sales manager. Through years of working in different industries, I've developed a mentality that thrives on conflict resolution, building relationships, and project management. My ability to integrate skills from various roles ranging from customer relations to technical expertise has made me a valuable asset in any workplace. Now, I am looking for a company where I can build a long-term future, applying my experiences to drive success while continuing to grow. I bring a strong foundation in team leadership, operational efficiency, and decision-making, and I am eager to invest my skills in an organization that values innovation, collaboration, and mostly unity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote CSR & Sales Team Lead
Integrity Home Solutions
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Property Manager
Surf Style
12.2023 - 06.2024
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
AC Sales Technician
Bayside Heating & Air
05.2021 - 11.2023
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Negotiated favorable contracts that aligned with both company goals and client needs, achieving win-win outcomes.
Plumber
The Drain Team
03.2019 - 05.2021
- Developed strong customer relationships to enhance loyalty and retention.
- Prepared budgets and estimated costs for potential work on piping systems.
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
HVAC Construction
Randall Construction
03.2018 - 03.2019
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Pipefitter
Market Refrigeration
08.2015 - 02.2018
- Installed and repaired refrigeration piping systems, ensuring optimal performance and compliance with safety standards.
- Collaborated with team members to troubleshoot system issues, enhancing efficiency and reducing downtime.
- Interpreted technical drawings and specifications to execute precise pipe layouts and installations.
Education
No Degree - Cognitive Psychology
Ocean County College
Toms River, NJNo Degree - Augmented And Virtual Reality Programming
Arizona University of Advancing Technology
Tempe, AZSkills
- Active listening
- Problem-solving
- Team leadership
- Sales strategy development
- Decision-making
- Workforce management
- Product management
- Conflict mediation
- Customer retention
- Unsurpassed work ethic
- Budget development and management
- Business development
- Relationship building
- Networking
- Sales process
Accomplishments
- Authored and published books that cater to the needs and interests of children and families.
- Voted #1 in sales and customer care support by integrity home solutions.
- Generated over 100k in sales volume, multiple times.
- Received over 25 5star google reviews in 30days ( drain team)
- Lead a team of high volume entrepreneurs for network marketing at age of 19
Certification
- Mental Wellbeing St. Petersburg, FL Adult & Children Mental Health First Aid
- Next Level Speaking Academy Remote Public Speaking & Voice Acting
- ( 4x ) Bob Proctor’s Paradigm Shifting Programs
- Grant Cardone 10x course
Interests
Languages
Spanish
Elementary (A2)
Limited Working
Timeline
Remote CSR & Sales Team Lead
Integrity Home Solutions
06.2024 - Current
Property Manager
Surf Style
12.2023 - 06.2024
AC Sales Technician
Bayside Heating & Air
05.2021 - 11.2023
Plumber
The Drain Team
03.2019 - 05.2021
HVAC Construction
Randall Construction
03.2018 - 03.2019
Pipefitter
Market Refrigeration
08.2015 - 02.2018
No Degree - Cognitive Psychology
Ocean County College
No Degree - Augmented And Virtual Reality Programming
Arizona University of Advancing Technology