Customer Service
Romelo Estrada
PrimeFlight Aviation
Richmond,VA
9
years of professional experience
Dedicated and reliable customer service professional with 8+ years of skills, knowledge, and experience. Seeking to ensure customer loyalty and forging trust through relationship building. Enjoy working in a variety of settings and locations.
Work History
Passenger Services Attendant & Dispatch
7 Years 3 Months- Pushed wheelchair passengers to and from gates
- Assisted passenger with any problems, questions, or concerns
- Responded daily to requests for passenger wheelchair transports
- Exceeded organizational customer service and safety standards through detail-oriented and friendly service approach.
Food Courier
1 Year- Made local food deliveries to customers utilizing GPS navigation
- Maintain a neat, safe, and organized vehicle by using strong organizational management to complete 50+ deliveries, delivering products in a clean environment
- Collaborate and communicate from the field with consumers by using interpersonal skills to maintain a 4.8 feedback score from more than 50+ deliveries.
Director of First Impressions to Admissions & Student Services
3 Years 9 Months- Created a welcoming and inviting atmosphere greeting academic and administrative visitors and students
- Established identity and credentials of visitors by verifying documentation and created temporary entry badges to maintain safety and security of school
- Kept reception area neat, clean, and organized and worked with teammates to ensure smooth flow of building traffic
- Performed data entry and general office duties as needed to assist teammates.
Education
Bachelor of Arts – Business Administration - Business Management
Skills
Android
Catering
Communication skills
Conflict management
Courier
Customer service
Delivery
Driver Experience
Driving
Food Handling
Food Preparation
Food Safety
Food service
Front desk
GPS
Hospitality
Host/hostess experience
Kitchen Experience
Leadership
Relationship building
Time management
Timeline
Food Courier
GrubHub
12.2021 - 12.2022Read More
Passenger Services Attendant & Dispatch
PrimeFlight Aviation
07.2019 - CurrentRead More
Director of First Impressions to Admissions & Student Services
Bryant & Stratton College
03.2015 - 12.2018Read More
Bryant & Stratton College
Bachelor of Arts – Business Administration from Business Management
Read More