Dedicated and reliable customer service professional with 8+ years of skills, knowledge, and experience. Seeking to ensure customer loyalty and forging trust through relationship building. Enjoy working in a variety of settings and locations.
Hi, I’m
Romelo Estrada
Customer Service
Richmond,VA
Summary
Overview
9
years of professional experience
Work History
PrimeFlight Aviation
Passenger Services Attendant & Dispatch
07.2019 - Current
Job overview
- Pushed wheelchair passengers to and from gates
- Assisted passenger with any problems, questions, or concerns
- Responded daily to requests for passenger wheelchair transports
- Exceeded organizational customer service and safety standards through detail-oriented and friendly service approach.
GrubHub
Food Courier
12.2021 - 12.2022
Job overview
- Made local food deliveries to customers utilizing GPS navigation
- Maintain a neat, safe, and organized vehicle by using strong organizational management to complete 50+ deliveries, delivering products in a clean environment
- Collaborate and communicate from the field with consumers by using interpersonal skills to maintain a 4.8 feedback score from more than 50+ deliveries.
Bryant & Stratton College
Director of First Impressions to Admissions & Student Services
03.2015 - 12.2018
Job overview
- Created a welcoming and inviting atmosphere greeting academic and administrative visitors and students
- Established identity and credentials of visitors by verifying documentation and created temporary entry badges to maintain safety and security of school
- Kept reception area neat, clean, and organized and worked with teammates to ensure smooth flow of building traffic
- Performed data entry and general office duties as needed to assist teammates.
Education
Bryant & Stratton CollegeRichmond, VA
Bachelor of Arts – Business Administration from Business Management
08.2017
University Overview
Skills
- Android
- Catering
- Communication skills
- Conflict management
- Courier
- Customer service
- Delivery
- Driver Experience
- Driving
- Food Handling
- Food Preparation
- Food Safety
- Food service
- Front desk
- GPS
- Hospitality
- Host/hostess experience
- Kitchen Experience
- Leadership
- Relationship building
- Time management
Timeline
Food Courier
GrubHub
12.2021 - 12.2022
Passenger Services Attendant & Dispatch
PrimeFlight Aviation
07.2019 - Current
Director of First Impressions to Admissions & Student Services
Bryant & Stratton College
03.2015 - 12.2018
Bryant & Stratton College
Bachelor of Arts – Business Administration from Business Management
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