Romelo Highsmith
Gastonia,NC
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, able at working effectively unsupervised and quickly. Organized and motivated eager to apply organizational skills in various environments.
Overview
13
13
years of professional experience
Work History
Online Grocery Associate
Walmart
09.2019 - Current
- Organized as many as 15 deliveries per hour by smoothly selecting and purchasing items. Another Task was to ensure that the consumer products were of good quality. while keeping the work area clean and organized. In addition, Was also responsible for troubleshooting and repairing the equipment.
Team Lead
Panera Bread
11.2018 - 12.2019
- Had to open the establishment before business hours. To provide quality products for the consumer. while providing efficient and satisfactory service.
- Coached team members in techniques necessary to complete job tasks.
- Built strong relationships with customers through positive attitude and attentive response.
Cashier
Chipotle Grill
03.2018 - 09.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
McDonald's
09.2016 - 02.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Convergys, AT&T
03.2016 - 09.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Camp Counselor
Salvation Army Boys And Girls Club
06.2015 - 08.2015
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
Drive-Thru Cashier
Zaxbys Resturant
01.2014 - 10.2014
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Front Desk Receptionist
Community Living And Choice
05.2011 - 12.2012
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Some College (No Degree) - Nursing
University of North Carolina At Greensboro
Greensboro, NCHigh School Diploma -
Ashbrook High School
Gastonia, NC06.2013
Skills
- Informed Product Selections
- Heavy Lifting
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Decision Making
- Physical Stamina
- Friendly, Positive Attitude
- Good Work Ethic
- Complaint resolution
- Data entry proficiency
- Order accuracy
Quote
God's Purpose for you is not a destination but a journey of transformation. Embrace your journey, as that is your purpose!
Unknown
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Grocery Associate
Walmart
09.2019 - Current
Team Lead
Panera Bread
11.2018 - 12.2019
Cashier
Chipotle Grill
03.2018 - 09.2018
Cashier
McDonald's
09.2016 - 02.2018
Customer Service Representative
Convergys, AT&T
03.2016 - 09.2016
Camp Counselor
Salvation Army Boys And Girls Club
06.2015 - 08.2015
Drive-Thru Cashier
Zaxbys Resturant
01.2014 - 10.2014
Front Desk Receptionist
Community Living And Choice
05.2011 - 12.2012
Some College (No Degree) - Nursing
University of North Carolina At Greensboro
High School Diploma -
Ashbrook High School
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