Romeo Tinotenda Mahlasera

• Provided exceptional customer service, adeptly managing inquiries, efficiently taking
orders, and serving food and beverages to consistently enhance guest satisfaction.
• ⁠Proactively assisted with comprehensive operational tasks, including expertly setting up dining areas, meticulously preparing food and beverages, diligently maintaining stringent cleanliness standards, and ensuring precise inventory management to optimize daily
workflow and uphold service excellence.
• ⁠Actively participated in and supported training initiatives, contributing to successful
onboarding of new staff and continual skill enhancement programs to elevate team performance and service quality.
• ⁠Executed essential administrative duties, such as accurately creating reports, efficiently managing inventory, and promptly processing transactions to streamline operations and improve data integrity.
• ⁠Collaborated in monitoring employee performance and meticulously ensuring strict adherence to company standards, fostering a high-quality service environment.

• ⁠Skillfully addressed and resolved complex guest issues and complaints, consistently transforming negative experiences into positive outcomes through effective communication and problem-solving.

• ⁠Uphheld rigorous compliance with all food safety regulations and hygiene standards, safeguarding public health and maintaining the highest operational integrity.

• Optimized daily F&B and banquet operations, ensuring efficient service and elevating guest experience.
• ⁠Cultivated a high-performing restaurant and bar team through effective recruitment, comprehensive training, and ongoing coaching.
• ⁠Enhanced overall dining and beverage experiences by proactively monitoring feedback and implementing service innovations.
• ⁠Contributed to budget preparation and implemented cost control strategies to meet or exceed revenue targets.
• ⁠Strategically planned and updated menus and beverage offerings based on trends and guest feedback, optimizing profitability.
• ⁠Ensured strict compliance with all health and safety regulations, fostering a secure environment for guests and staff.
• ⁠Assisted in the meticulous planning and flawless execution of special events, ensuring seamless operations.