Shereese Mya Verret Essence Communication Internship
New Orleans
Summary
Versatile, service-driven professional with over 5 years of experience across hospitality, customer relations, and childcare. Recognized for strong communication skills, adaptability, and leadership in dynamic, fast-paced environments. Passionate about innovation, media, and tech-driven customer experiences. Eager to grow professionally through hands-on experience in hospitality, communications, business operations, or tech-enabled service environments.
Overview
9
9
years of professional experience
Work History
Server | Guest Relations Specialist
Red Fish Grill
New Orleans
09.2022 - Current
- Delivered personalized service to guests while managing high-volume dining environments.
- Communicated effectively with diverse clientele and teammates to ensure smooth service operations.
- Built deep knowledge of menu offerings and elevated guest experiences through tailored recommendations.
- Used point-of-sale (POS) systems for order processing and payment handling with accuracy and efficiency.
- Demonstrated strong interpersonal communication and problem-solving under pressure.
Server & Team Support
Superior Seafood and Oyster Bar
New Orleans
- Current
- Recommended food and beverage pairings and supported the expo line to maintain quick service.
- Enhanced team coordination to ensure timely and accurate order delivery.
- Worked in sync with kitchen and floor staff to uphold high hospitality standards.
Executive Assistant / Data Analyst (Internship Role)
CMPNO – Cedric Morgan Properties of New Orleans
Cedric Morgan Properties of New Orleans
05.2024 - 10.2025
- Maintained executive calendars, handled confidential communications, and assisted with internal project coordination.
- Analyzed client and property data to support strategic business decisions.
- Gained exposure to digital tools, internal reporting systems, and CRM platforms.
- Supported marketing initiatives and administrative communications, contributing to operational efficiency.
Sales Associate
Dillard’s
Charleston
11.2020 - 09.2022
- Developed strong product knowledge across departments; demonstrated cross-functional adaptability.
- Improved customer satisfaction and loyalty through personalized service and consistent follow-up.
- Assisted with visual merchandising and seasonal campaigns, contributing to sales growth.
Child Care Provider / Development Facilitator
Isidore Newman School
New Orleans
05.2016 - 10.2020
- Created structured, safe, and nurturing environments for young learners.
- Adapted to evolving protocols during COVID-19 while maintaining engagement and care standards.
- Designed educational and recreational activities to support cognitive and emotional growth.
- Communicated daily with parents and team members to ensure a cohesive childcare experience.
Box Office Clerk / Customer Experience Ambassador
The Broad Theater
New Orleans
03.2019 - 03.2020
- Handled ticket sales and guest inquiries while promoting upcoming films and events.
- Provided historical insights about the theater, blending storytelling with service delivery.
- Trained new team members in guest service protocol and digital ticketing systems.
- Fostered a positive brand image through clear communication and attentiveness.
Education
Bachelor of Science - Business And Exercise Physiology
University of New Orleans
New Orleans, LA05.2025
High School Diploma -
Isidore Newman School
New Orleans, LASkills
- Customer experience management
- Verbal and written communication
- Team collaboration and leadership
- Hospitality operations support
- Time management strategies
- Technical proficiency in tools
- Adaptability in dynamic environments
- Creative problem solving
- Conflict resolution skills
- Digital media literacy
- Data entry and analytics
Additional Highlights
- Media & Communications: Comfortable with public speaking, storytelling, and promotional content.
- Tech Exposure: Experience with digital platforms for scheduling, data entry, POS, and basic analysis.
- Hospitality Leadership: Trusted to train new hires, lead by example, and represent brand values.
- Diversity & Inclusion: Comfortable engaging with guests and colleagues from all backgrounds.
Timeline
Executive Assistant / Data Analyst (Internship Role)
CMPNO – Cedric Morgan Properties of New Orleans
05.2024 - 10.2025
Server | Guest Relations Specialist
Red Fish Grill
09.2022 - Current
Sales Associate
Dillard’s
11.2020 - 09.2022
Box Office Clerk / Customer Experience Ambassador
The Broad Theater
03.2019 - 03.2020
Child Care Provider / Development Facilitator
Isidore Newman School
05.2016 - 10.2020
Server & Team Support
Superior Seafood and Oyster Bar
- Current
Bachelor of Science - Business And Exercise Physiology
University of New Orleans
High School Diploma -
Isidore Newman School
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