HAYMANOT AGIZE
East Coast Waffles, Inc.
Richmond,VA
7
years of professional experience
Customer service professional with three years of hospitality experience in luxury environments. Engages clients through strong interpersonal communication and anticipates preferences to enhance satisfaction. Skilled in multi-tasking, high-end presentation, and consultative care. Ready to contribute to Sales Assistant team at Dillard's by maximizing revenue and fostering customer loyalty.
Work History
Banquet Server (Hospitality & Guest Relations Specialist)
4 Years- Consultative Client Engagement: Delivered luxury-tier service to upscale corporate and social clients, tailoring experiences based on individual preferences for enhanced guest satisfaction.
- Revenue & Suggestive Upselling: Maximize guest satisfaction and support event success by confidently recommending premium menu options and accommodating specific dietary or personal lifestyle choices.
- Visual Merchandising & Presentation: Maintained high environmental and display standards, ensuring table layouts and event spaces aligned with corporate aesthetic guidelines for optimal guest experience.
- High-Volume Adaptability: Pivot quickly between diverse tasks under tight time constraints, ensuring calm, efficient problem-solving on the floor during busy peak periods.
- Collaboration & Target Execution: Coordinated with large team to meet strict timeline targets and manage inventory flow for seamless service during events with 500+ guests.
Hostess (Brand Ambassador & Front-of-House Lead)
7 Years 5 Months- First-Impression Customer Service: Serve as the primary face of the brand, welcoming over 200+ daily patrons with a high level of energy, professionalism, and warmth.
- Client Flow Optimization: Managed guest seating and queue lines to enhance space efficiency, reduce customer wait times, and ensure seamless guest experiences.
- Multitasking & Organization: Balanced complex phone inquiries, reservation logistics, and customer requests during peak hours to maintain service quality.
- Monitored front-of-house materials and restocked product stations continuously to maintain a clean and welcoming environment.
Education
High School Diploma
Skills
Client relations
Premium Service Delivery
Visual merchandising
Strong teamwork
Time management
Customer service
Event Coordination
High-pressure multitasking
Needs assessment
Interests
High Fashion Trends & Wardrobe Styling
Global Travel
Culinary Arts.
Timeline
Banquet Server (Hospitality & Guest Relations Specialist)
Hilton Hotel Short Pump / Shamin Hotels
08.2022 - CurrentRead More
Hostess (Brand Ambassador & Front-of-House Lead)
East Coast Waffles, Inc.
03.2019 - CurrentRead More
Addis Abeba High School
High School Diploma
Read More