Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MONICA SCROGGINS

Chicago,IL

Summary

Experienced Certified Call Center Trainer with a proven ability to increase sales through outstanding customer service. Skilled in training new hires on effective sales techniques and expanding market reach. Thrives in fast-paced environments, excels at multitasking while maintaining high performance. Demonstrated success in driving results and surpassing sales targets through strategic training initiatives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food & Nutrition Guest Relations Associate

Advocate Trinity Hospital
12.2020 - 03.2025
  • Dietary department Call Center Representative
  • Follow diet clerk protocol
  • Communicate all notes and diet changes
  • Answering calls and communicate changes with dieticians

Lead Cook/Catering Lead

Two Sisters Catering
06.2019 - 09.2021
  • Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Prepared food in the morning and before services started.
  • Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
  • Inventoried kitchen sections and refilled supplies.
  • Double-checked plated meals for any last minute changes before sending to dining room.

Customer Service Cashier

LGC Associates
06.2015 - 08.2020
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Restocked serving stations with silverware, straws, napkins and condiments.
  • Scanned items quickly to keep lines moving and reduce overall wait time.

Education

Bachelor of Science - Business Human Resources Management

University of Phoenix
Chicago, IL
08.2012

Associate of Science - Business Marketing

Tennessee State University
Nashville, TN
01.2001

High School Diploma - undefined

Evergreen Park Community High School
Evergreen Park, IL
06.1998

Skills

  • Business Marketing
  • Executive Food Service and Preparation
  • Task Management
  • Client relations
  • Sales presentations
  • Call Center Representative
  • Human Resources Admin Assistant
  • Operations monitoring
  • Records administration
  • Recipe creation and conversion
  • Inbound and outbound calling
  • Customer needs assessment
  • VIP guest handling
  • Guest satisfaction focus
  • Exceptional communication
  • Hospitality management
  • Complaint handling
  • Food and beverage sales

Certification

  • E Foodhandler Safety Course, ANSI Accredited Program Certificate Issued: 3/25/2024 Expires: 3/25/2027
  • Food Allergens Essentials Course, State Food Safety Training Issued: 3/16/2024 Expires: 2/13/2027

Timeline

Food & Nutrition Guest Relations Associate

Advocate Trinity Hospital
12.2020 - 03.2025

Lead Cook/Catering Lead

Two Sisters Catering
06.2019 - 09.2021

Customer Service Cashier

LGC Associates
06.2015 - 08.2020

Bachelor of Science - Business Human Resources Management

University of Phoenix

Associate of Science - Business Marketing

Tennessee State University

High School Diploma - undefined

Evergreen Park Community High School

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MONICA SCROGGINS