Heidi Rose Montes
Las Vegas,NV
Summary
Dynamic professional with a strong track record in client relations and sales. Proven ability to enhance customer engagement and satisfaction through personalized strategies and effective upselling techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Relations & Hospitality Sales Specialist
Clique Hospitality
01.2024 - Current
- Increased customer engagement through personalized sales strategies and product recommendations.
- Analyzed market trends to identify opportunities for upselling and cross-selling.
- Collaborated with marketing team on promotional campaigns to boost sales performance weekly.
- Managed customer inquiries and resolved issues promptly to ensure satisfaction and retention.
- Developed relationships with key clients, fostering loyalty and repeat business opportunities.
- Monitored inventory levels to optimize stock availability for high-demand products.
- Conducted competitor analysis to refine pricing strategies and enhance competitive positioning.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Trained new staff on sales techniques and product knowledge to enhance team effectiveness.
Site Manager
CTT
04.2020 - 12.2023
- Managed daily site operations, ensuring compliance with safety regulations and quality standards.
- Oversaw project timelines, coordinating resources to meet deadlines effectively.
- Managed on site COVID-19, testing operations across multiple high profiles, private schools, ensuring efficient and compliant workflows.
- Supervise and trained a team of testing staff, maintain quality control and operational consistency across all locations.
- Coordinated specimen, collection, labeling, and transport, logistics to laboratories, ensuring accuracy and timely processing.
- Acted as the primary point of contact for school administrators in high network, clientele, delivering professional, and confidential service.
- Maintain strict adherence to healthcare regulation, safety protocols, OSHA, HIPPA and data accuracy standards.
- Optimize daily operations to increase testing efficiency, and turnaround times in a fast paced environment
- Developed and implemented process improvements to enhance operational efficiency.
- Led team meetings to communicate objectives and foster collaboration among staff.
X-Ray Technician
OC Medical Center
03.2020 - 08.2023
- Operated advanced imaging equipment to perform X-ray examinations with precision.
- Ensured patient safety and comfort during diagnostic imaging procedures.
- Collaborated with radiologists to interpret results and optimize imaging techniques.
- Maintained accurate patient records and imaging documentation for compliance purposes.
- Implemented workflow improvements that enhanced operational efficiency in the radiology department.
- Conducted quality control checks on imaging equipment to ensure optimal performance standards.
- Developed training materials for staff on new imaging technologies and protocols.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Increased patient safety by strictly adhering to radiation protection guidelines and using protective devices when necessary.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
- Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
- Enhanced patient comfort by providing clear explanations of imaging procedures.
- Ensured timely completion of exams by executing efficient workflows that balanced high-quality image acquisition with patient comfort.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Collaborated with radiologists to ensure accurate diagnoses, discussing patient histories, and sharing observations.
Medical Assistant
OC Medical Center
03.2020 - 08.2023
- Managed patient scheduling and appointments to optimize clinic workflow.
- Assisted in clinical procedures, ensuring adherence to safety protocols and best practices.
- Collaborated with healthcare providers to maintain accurate patient records and documentation.
- Trained new staff on office procedures and electronic health record systems for improved efficiency.
- Conducted routine patient assessments, documenting vital signs and medical history accurately.
- Implemented process improvements that enhanced patient satisfaction and streamlined operations.
- Led initiative to reduce appointment wait times through effective resource allocation strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
Associate of Science - Radiologic Technology
Modern Technology
Fountain Valley, CA01.2020
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Cold calling
- Pipeline management
- Performance tracking
- Relationship selling
- Account management
Certification
- ARRT- American Registry Of Radiologic Technologists) License
- NCMA- Nationally Certified Medical Assistant License
Timeline
Client Relations & Hospitality Sales Specialist
Clique Hospitality
01.2024 - Current
Site Manager
CTT
04.2020 - 12.2023
X-Ray Technician
OC Medical Center
03.2020 - 08.2023
Medical Assistant
OC Medical Center
03.2020 - 08.2023
Associate of Science - Radiologic Technology
Modern Technology