Romero Cleveland
Cleveland,OH
Summary
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Customer-focused professional with over 8 years of experience in delivery and mail services, recognized for timely and accurate deliveries and a strong record of customer satisfaction. Demonstrates proficiency in technical skills, communication, and multitasking, ensuring seamless service and effective issue resolution. Seeking to apply expertise in a remote role to enhance service quality and support.
Overview
10
10
years of professional experience
Work History
Parking Lot Attendant
ProPark Mobilty
Cleveland, Ohio
07.2025 - 10.2025
- Assisted guests with self-parking to enhance the user experience.
Maintained the cleanliness of grounds to promote a welcoming atmosphere.
Mail Carrier
USPS
Lakewood, Ohio
06.2023 - 10.2023
- Managed and dispatched mail to residential and commercial addresses, guaranteeing prompt and precise service.
Asset Disposition Associate
MCPC
Cleveland, Ohio
10.2021 - 10.2022
- Deconstructed electronic devices and organized components for recycling, optimizing material recovery
CSR, Supervisor, and Trainer
TSD Global
Indiana
04.2016 - 06.2018
- Executed outbound telephone sales for various vendors, including Sirius XM and CenturyLink.
- Managed sales floor operations for Sirius XM agents, generating detailed performance reports.
- Conducted three-week training courses for new AT&T customer service agents, enhancing retention by twenty percent.
Education
GED -
Cleveland Heights High School
06.2000
Skills
- Communication skills
- Active listening
- Stress management
- Multitasking abilities
- Technical proficiency
- Remote collaboration tools
Accomplishments
Founder of grassroots initiative Amplified Aid, a food insecurity advocate making music to help #EndHunger2030.
Timeline
Parking Lot Attendant
ProPark Mobilty
07.2025 - 10.2025
Mail Carrier
USPS
06.2023 - 10.2023
Asset Disposition Associate
MCPC
10.2021 - 10.2022
CSR, Supervisor, and Trainer
TSD Global
04.2016 - 06.2018
GED -
Cleveland Heights High School