romero watkins
Renton,WA
Summary
Dynamic Shipping and Receiving Lead at Franz Bakery Outlet with proven expertise in warehouse operations and effective communication. Successfully led a team to consistently meet performance targets while ensuring accurate inventory counts and timely deliveries. Adept at multitasking and maintaining safety protocols, contributing to overall operational efficiency. I have also been a youth football and basketball, coach for over 5 years, mentoring young boys and girls. Humbled to receive coaching awards for New Coach Of The Year, Defensive Coach Of The Year respectively. I have worked a variety of different jobs and obtaining many different skills along the way that I appreciate til this very day. From sales jobs to warehouse jobs to delivery jobs to assembly jobs, I know I have what it takes to help your company continue to thrive. As I am also willing to learn whatever skill or skills are necessary to assure the job not only gets done, but it gets done right the first time, in a timely and orderly fashion.
Overview
22
22
years of professional experience
Work History
Shipping and Receiving Lead
Franz Bakery Outlet
09.2022 - 08.2024
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Pulled, verified, and packaged items for shipment.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
Assembly Line Production Worker
Genie Industries
05.2017 - 03.2021
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed protocols to enhance protection and maintain safe work environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Debt Collection Specialist
Telemark
06.2013 - 03.2017
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Promoted teamwork by recommending to management various team building activities
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
(CSR) Customer Sales Representative
Warranty USA
03.2008 - 11.2011
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Customer Service Representative
ER Solutions
09.2002 - 12.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Cosmetology License - Cosmetology
Evergreen Beauty College
Bellevue, WA03.2013
Skills
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Labeling accuracy
- Warehouse operations
- Inventory counts
- Shipment inspection
- Order checking
- Barcode labeling
- System updating
- Microsoft office
- Delivery scheduling
- Cargo loading
- Multitasking Abilities
- Effective communication
Timeline
Shipping and Receiving Lead
Franz Bakery Outlet
09.2022 - 08.2024
Assembly Line Production Worker
Genie Industries
05.2017 - 03.2021
Debt Collection Specialist
Telemark
06.2013 - 03.2017
(CSR) Customer Sales Representative
Warranty USA
03.2008 - 11.2011
Customer Service Representative
ER Solutions
09.2002 - 12.2007
Cosmetology License - Cosmetology
Evergreen Beauty College
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