Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rometta Gladden

Akron,OH

Summary

Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Residential Aide

Ramar
10.2023 - 03.2024
  • Improved residents'' quality of life and recovery by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Facilitated social engagement among residents through the coordination of group activities, outings, and events.

Roadside Assistance Agent

AAA Roadside Assistance
04.2020 - 09.2023
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
  • Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
  • Increased member retention through exceptional customer service during stressful situations.

Front Desk Receptionist

Comfort Inn & Suites
01.2017 - 02.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Teacher's Assistant

Boys And Girls Club Cleveland
08.2014 - 01.2017
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.

Education

High School Diploma -

Cincinnati Job Corps Center
Cincinnati, OH
11.2007

Skills

  • ( CDCA # 187195) Chem, Dependency Counselor Asst
  • Emotional Support
  • Meal Preparation
  • Patient Care
  • Activity Planning

Certification

Certified Chemical Dependency Counselor ( #187195)

Timeline

Residential Aide

Ramar
10.2023 - 03.2024

Roadside Assistance Agent

AAA Roadside Assistance
04.2020 - 09.2023

Front Desk Receptionist

Comfort Inn & Suites
01.2017 - 02.2020

Teacher's Assistant

Boys And Girls Club Cleveland
08.2014 - 01.2017

High School Diploma -

Cincinnati Job Corps Center

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Rometta Gladden