ROMIL ROBLEZA

Facilitated end-to-end sales of new and used vehicles as a sales and leasing consultant at Joyce Honda, providing tailored consultations and fostering strong customer relationships. Provide needs-based consultations, facilitate test drives, and present purchase and lease options, including accessories and protection plans. Negotiated pricing and trade-ins, coordinated financing and delivery, and executed CRM follow-up to enhance repeat and referral business. Achieved recognition for consistently meeting and exceeding unit, gross, and CSI targets while ensuring a transparent, customer-first experience.

Developed strong client relationships through effective communication, enhancing customer satisfaction and loyalty. Assisted clients with account inquiries and financial solutions. Resolved client issues by coordinating with various bank departments. Implemented sales techniques like cross-selling to enhance revenue potential for the bank. Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations. Conducted detailed financial assessments for personalized banking plans. Resolved customer complaints promptly and effectively, maintaining professionalism and contributing to positive client experiences.

Tailored financial solutions to meet diverse client needs, enhancing client satisfaction and loyalty. Analyzed client portfolios to identify growth opportunities. Educated clients on banking products and services available at the institution. Established long-term relationships with lucrative clients through active listening and effective communication, contributing to sustained revenue growth. Developed strategies to attract new customers while retaining existing ones. Coordinated with product development teams to design services that meet client needs. Identified opportunities for cross-selling and upselling financial products to meet clients' objectives. Built positive and productive customer connections to drive consistent sales. Provided education on mortgage products, terms, and interest rates, empowering clients to make informed financial decisions. Monitored daily activities of the loan processing team to ensure compliance with guidelines. Collaborated with underwriters to ensure timely completion of the loan process.