Romilene Rivera-Cablay
Union City,CA
Summary
Recent Psychology graduate with a Bachelor's degree and a strong foundational understanding of psychological theories and research methodologies. Demonstrates strong analytical skills, effective communication abilities, and a passion for supporting mental health and human behavior. Motivated to contribute to a team and grow professionally in a dynamic and impactful environment.
Overview
8
8
years of professional experience
Work History
Restaurant Waitress
Chilis's Bar and Grill
07.2018 - Current
- Warmly greet new and returning customers and developed relationships resulting in customer loyalty.
- Complete cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Take orders for food and drinks, ensuring accuracy when entering items into the POS system.
- Bring food to tables in a timely manner, ensuring that all dishes are served hot and at correct temperatures.
- Check back with guests after delivering their meals to ensure satisfaction with service and quality of food.
- Communicate effectively with kitchen staff regarding customer allergies or special dietary requests.
- Clear dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
- Perform opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Swiftly and successfully resolve conflict resulting in customer satisfaction 100% of the time.
- Assist other waitstaff members during peak hours, helping to serve additional customers when needed.
- Train new employees to perform duties.
Collections Specialist
Commerical Collections Of America
06.2016 - 11.2016
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
Education
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA05.2023
Associate of Arts -
Chabot College
Hayward06.2021
Skills
- Critical Thinking
- Social Skills
- Analytic Reasoning
- Problem solving
- Strong Communication
- Creative thinking
- Skilled Collaborator
- Work Planning
- Committed Higher Achiever
Timeline
Restaurant Waitress
Chilis's Bar and Grill
07.2018 - Current
Collections Specialist
Commerical Collections Of America
06.2016 - 11.2016
Bachelor of Arts - Psychology
California State University - East Bay
Associate of Arts -
Chabot College
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